Our Zendesk App User Guides & FAQs
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Admin Essentials
Billing and Payments
Product news and updates
News & Announcements
- ★ Lovely Views 4.4: Your new workspace for Zendesk
- ★ Holiday support and what's ahead
- ★ New in Quickie: Rename, move & merge Zendesk views and folders instantly
- ★ Quickie & Lovely Views: A tip for saving Favorites and more
- ★ See Zendesk Copilot AI ticket summaries in Lovely Views previews - plus smarter Dark Mode & amber SLA badge
- ★ 🎉 Quickie 4.3 is here!
Service Notifications
- Resolved incident » Lovely Views - Group & Organization columns not displaying
- Resolved incident » Sticky Notes + Escalator - Issue with submitting tickets
- Resolved incident » Sticky Notes - Issue with saving Notes
- Resolved incident » Quickie app loading issues
- Resolved incident » Issue affecting Sticky Notes preventing submission of ticket
- Resolved incident » December 15, 2023 - Sticky Notes expiry notification issue
Our Zendesk Apps
Lovely Views
- ★ Lovely Views 4.4 » User guide
- ★ Seek » User guide
- ★ Lovely Views 3.9 » User guide
- Sort, group, and scan Zendesk queues faster with Lovely Views
- Jump to the first or last ticket in Zendesk views with Lovely Views
- Keep Lovely Views refresh running smoothly in Zendesk (without hitting rate limits)
Quickie
- ★ Quickie » User guide
- Export your Zendesk views list to CSV with Quickie for auditing
- Turn saved searches into strategic queues in Zendesk with Quickie
- Pin Quickie open in Zendesk for true multitasking
- Organize Zendesk views into folders using Quickie
- Find tickets you were just working on in Zendesk using Quickie
Sticky Notes
- ★ Sticky Notes » User guide
- Improve Zendesk data quality with value hints, default values, and tooltips in Sticky Notes
- Pin Slack conversations and internal approvals in Zendesk with Sticky Notes
- Keep department notes separate in Zendesk without losing visibility using Sticky Notes
- Keep shortcuts and macros separate in Zendesk with Sticky Notes button groups
- Require acknowledgment in Zendesk tickets with Sticky Notes popup notices
Escalator
- Organize escalation paths in Zendesk with Escalator folders and sub-folders
- Managing external vendor escalations in Zendesk: clearer handoffs with Escalator
- From side conversations to escalations in Zendesk: when Escalator is the better fit
- Stop copying the wrong data in Zendesk: Fix messy sub-tickets with Escalator’s field controls
- Keep customer updates clear in Zendesk when work moves to escalations or sub-tickets
- Prevent deep or accidental linking in Zendesk tickets
Tickler
- ★ Tickler » User guide
- Trigger actions at the right moment in Zendesk with Tickler (task vs checklist level)
- Printing Tickler checklists from Zendesk
- Track checklist progress in Zendesk views with Tickler
- Ensure consistent communication in Zendesk by appending Tickler checklists to ticket comments
- When to use Ad-hoc, Saved, and Automatic lists in Zendesk with Tickler
Fork
Field Marshal
Strawberry Fields
Bubbly
- ★ Bubbly: Best practices for internal messaging etiquette in Zendesk
- ★ Different Bubbly chat window sizes and when to use them in Zendesk
- ★ Admin checklist for launching Bubbly to your support team in Zendesk
- Quick message formatting tricks in Bubbly for Zendesk
- Why choose Bubbly over Slack for quick ticket questions in Zendesk
- Manage access to Bubbly, the internal messaging app for Zendesk