Bubbly sits in the Zendesk top bar, so it’s easy to keep agent-to-agent messaging close without taking over your whole screen. To support different workflows, Bubbly includes multiple window sizes so you can choose how much space chat should take up while you work tickets.
If your team uses Bubbly frequently throughout the day, these layout options are a small feature that makes a big difference.
Normal vs Long vs Wide
Normal
Best for quick messages while you’re actively working in tickets. It keeps Bubbly compact and out of the way.
Long
Best for chat monitoring. The taller layout makes it easier to follow ongoing conversations, read longer messages, and scroll less, especially during busy periods or team-wide updates.
Wide
Best for multitasking. A wider view gives more room for longer lines of text and links, which helps when agents are sharing ticket numbers, URLs, or detailed internal updates.
When this helps most
Bubbly’s sizing options are especially useful when:
A team lead wants to keep an eye on quick questions coming in
Agents are coordinating during an incident or peak ticket volume
You’re sharing links and ticket references and want them easier to read at a glance
For more detail on how to switch between Bubbly's layout modes, see the Changing the app size section of the Bubbly user guide.
Install Bubbly for free
Bubbly is FREE for all Zendesk accounts.
Install it from the Marketplace and give your team instant access to internal messaging.
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