Support teams often rely on chat tools like Slack to ask quick questions. The problem is that those conversations live outside Zendesk, while the work itself happens inside it. Bubbly is designed to close that gap.
Stay inside your Zendesk workflow
Bubbly lives directly in Zendesk. That means agents can ask questions, share updates, or flag issues without leaving the ticketing interface they’re already working in.
There’s no need to switch tabs or jump into Slack just to ask a quick ticket question. Agents stay inside Zendesk and keep their flow.
Ticket links stay native
When a ticket is mentioned in Bubbly, it stays connected to Zendesk. Ticket references open directly in the agent workspace, not in an external browser or another app.
This keeps discussions focused and avoids the back-and-forth of copying links, explaining background, or jumping between tools just to answer a simple question.
Fewer distractions, faster answers
Slack is great for broad communication, but it can also be noisy. Messages unrelated to active tickets can easily interrupt an agent’s flow.
Bubbly keeps internal conversations tied closely to support work, making it easier for agents to get quick answers without pulling attention away from the queue.
Built for support teams
Bubbly isn’t meant to replace company-wide chat tools. It’s built specifically for agent-to-agent communication inside Zendesk, where speed, clarity, and context matter most.
For more details on how Bubbly works inside Zendesk, see the Bubbly user guide.
Install Bubbly for free
Bubbly is FREE for all Zendesk accounts.
Install it from the Marketplace and give your team instant access to internal messaging.
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