Zendesk views can get messy fast, especially once teams start adding new queues for escalations, channels, regions, or product lines. Even when the views themselves are well built, finding the right one quickly becomes the real problem.
Quickie helps by letting you organize views into a clear folder hierarchy inside the List tab. Instead of relying on naming conventions to force structure, you can manage folders visually and keep your Zendesk workspace easier to scan.
A folder structure your team can actually maintain
In a growing Zendesk setup, folder organization is not just about neatness. It helps teams:
Find the right queue faster during triage
Reduce duplicate or “almost the same” views
Onboard new agents without long explanations
Keep shared workflows consistent across teams
Make the view list feel manageable again
Quickie’s folder layout is designed to support real working patterns, not just admin housekeeping.
"Move to" makes hierarchy faster to rebuild
Quickie includes a visual folder picker called Move to. It lets teams reorganize views and build folder structure without relying on the double-colon format.
This is especially helpful when:
You are cleaning up legacy view naming
You are splitting one big folder into clearer categories
You are creating a new workflow and want structure from day one
You want to reorganize without spending time in Zendesk Admin Center
Quickie handles the folder formatting behind the scenes, so teams can focus on the structure itself rather than the syntax.
For full details and examples, refer to the Move to section in the Quickie user guide.
Designed for both personal and shared workflows
Quickie supports both personal organization and shared structure. Agents can keep their own personal folders tidy, while admins and eligible roles can maintain shared folders that keep the whole team aligned.
That balance is what makes foldering stick long term. People can organize what they need without breaking what everyone else relies on.
Learn more and try it out
Visit the Quickie product page to learn how Quickie improves navigation, search, and ticket visibility inside Zendesk.
Start a free trial on the Zendesk Marketplace and see how much faster your workflow becomes with Quickie.
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