Bubbly is built for fast, lightweight conversations, but small formatting features make those conversations clearer and easier to follow. These simple message behaviors help agents share context quickly without adding extra steps.
Ticket references stay clickable
Typing a ticket number automatically turns it into a clickable reference inside Zendesk. This makes it easy to point teammates to the exact ticket you’re discussing without copying full links.
Ticket references are especially useful when:
Asking a quick question about a case
Handing a ticket over between agents
Highlighting examples during incidents
Image links preview in chat
When you paste a direct image link into Bubbly, the image appears in the conversation. This makes it easier to share screenshots, error messages, or UI examples without leaving Zendesk.
Teams often use this to:
Show customer screenshots
Share UI issues quickly
Confirm visual changes with teammates
Multi-line messages when you need them
Most Bubbly messages are short, but sometimes a quick list or short update helps. Multi-line messages let agents add structure without sending several separate messages.
This is useful when:
Sharing steps
Providing short summaries
Posting incident updates
Small details, smoother conversations
These formatting touches help Bubbly stay fast while still giving agents enough structure to communicate clearly. The result is fewer follow-up questions and quicker coordination across the team.
For more detail on message behavior and supported formatting, see the Bubbly user guide.
Install Bubbly for free
Bubbly is FREE for all Zendesk accounts. Install it from the Marketplace and give your team instant access to internal messaging.
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