FIXED
We've identified the cause of the app loading issue affecting some Quickie users as our recent transition to a new Content Delivery Network (CDN) powered by Cloudflare. Customers experiencing this issue can restore Quickie app functionality by working with their network administrator or IT team to update network settings and allow access to the new CDN domain.
Resolution
To resolve the issue, network administrators are advised to:
- Whitelist the domain
support-apps.cloudmetro.comin their firewall or network settings. - Verify access by visiting https://support-apps.cloudmetro.com/status. If the page shows “Success - you have access to the Lovestock & Leaf CDN,” the network settings are correct.
- Reload the Zendesk browser.
For more guidance, refer to our Troubleshooting guide, which includes additional solutions and tips for resolving app-related issues.
INCIDENT
We've been made aware of an issue affecting a few of our Quickie users, where the app does not load correctly for some agents. This problem stems from network or firewall restrictions blocking access to the new CDN domain.
Root cause
The issue occurs because certain networks restrict access to the following CDN domain:
support-apps.cloudmetro.com
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