Lovely Views 4.5 turns your ticket list into a place where work gets done.
Open the full ticket beside your results. Read the conversation, reply, add a note, attach files, update the status, and move straight to the next ticket. No detour into the full Zendesk ticket required.
Add shared searches, card view, smarter conversation tools, and faster performance, and you have a quicker, clearer way to keep queues moving.
Meet the side viewer
Click a ticket and the new side viewer opens beside your results.
See the requester, status, SLA, complete conversation, side conversations, pinned comments, and AI summary where available. Resize the panel, switch between full and compact headers, or leave it open as you move between tickets and views.
Need to take action? Do it right there:
- Add a public reply or internal note
- Format your comment and attach files
- Choose a new ticket status
- Update the status without adding a comment
The side viewer works across Views, Seek, Bookmarks, Activity, and Home. Your list stays in place, so the next ticket is always ready.
Get to the right comment faster
Long conversations no longer have to mean endless scrolling.
Use comment filters in the side viewer to focus on public replies, internal notes, or other parts of the thread. Gmail-style collapsing keeps longer conversations compact, letting you expand only what you need.
You can also:
- Show comment notes and pinned comments in Preview, the Side Viewer, or both
- Open inline images at full size
- View side conversations alongside the main ticket
- Open linked child tickets in their own workspace tab
- Translate comments from Preview when supported by your Zendesk account
Build a search once. Share it with the team.
Admins can now share search templates and saved searches with other Lovely Views users.
Shared templates give agents a ready-made starting point for common searches. Shared saved searches turn frequently used results into queues the team can access without everyone having to create and maintain their own version.
Set it up once, make it available to the right people, and keep useful searches consistent across your team.
See more at a glance with card view
Tables are ideal when you want maximum detail. Cards make tickets easier to scan.
The new card view is available across Views, Seek, Bookmarks, Activity, and Home. Choose how much detail each card shows, expand individual cards when you need more, and quickly spot unread tickets and conversation activity.
Switch between table and card view whenever it suits you.
Start with the work that matters
The new Agent Home brings each agent’s work together in one place.
Tickets are organized into folders with counts for each section. The Updates view highlights recent activity, making it easier to see what has changed and where attention is needed.
Move between folders, choose how many tickets appear on each page, and work in table or card view. Preview and the side viewer are built in, so you can act without leaving your overview.
Set up the workspace your way
The new view mode menu puts the main display controls in one place. Switch layouts, expand or collapse ticket text, show or hide summary rows, and control how much detail appears on each card.
Preview and the side viewer can each be turned on or off, so you can use one, both, or neither.
Working in a narrow panel? Lovely Views now adapts more smoothly, with compact Seek tabs, simpler pagination, and collapsible panels that make better use of smaller screens.
There’s also Mr Bluesky, a bright new light theme for anyone who wants a fresher workspace.
Faster where it counts
Lovely Views 4.5 loads tickets more efficiently and moves more smoothly through larger lists.
We’ve also refined Seek controls, user and organization searches, custom status labels, Closed ticket indicators, and navigation throughout the workspace.
Ready to work faster?
Lovely Views 4.5 gives agents more ways to find, understand, and update tickets without losing their place.
See the complete changes in the Lovely Views release notes.
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