Different teams use internal messaging in different ways. Some need quick back-and-forth across the whole support group. Others prefer to keep chat available only to certain roles. Bubbly gives you flexible controls so you can decide exactly who can see and use the app inside Zendesk.
This makes it easy to:
• Roll out Bubbly to a pilot group before expanding
• Limit messaging to roles that need fast collaboration
• Keep communication focused across business units or specialist teams
What you can control
Bubbly relies on Zendesk’s existing roles and groups. You can:
• Allow all agents to use Bubbly
• Limit access to specific Zendesk roles
• Restrict access to selected groups
• Combine roles and groups for more targeted visibility
These options help reduce noise for teams who don’t need messaging and keep the app available only where it’s useful.
A simple example
If your support team includes Customer Support, Billing, and Technical Specialists, you may want only the frontline Customer Support group using Bubbly at first. As your workflows evolve, you can expand access to include other teams.
Bubbly’s settings let you make these adjustments at any time.
Where these settings live
All access controls are managed in the Bubbly settings panel in Zendesk Admin Center. For step-by-step guidance, see the App settings section of the Bubbly user guide.
Install Bubbly
Bubbly is free for all Zendesk accounts.
Install it from the Zendesk Marketplace and give your team instant access to internal messaging.
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