A customer recently asked us something super practical:
We love popup notices, but can we make agents acknowledge the message before they can continue?
Yes. Sticky Notes popup notices can be configured to require an explicit acknowledgment, which is useful when the message is critical enough that “they probably saw it” is not good enough.
When acknowledgment matters most
Some reminders are nice-to-have. Others need a clear, deliberate “I’ve read this” moment:
Approval required before refunds or credits
Security or identity verification rules
High-risk accounts or sensitive cases
Escalation rules where timing matters
Temporary outage or incident handling instructions
Legal or compliance disclaimers agents must follow
If skipping the reminder would create risk, acknowledgment is the safer pattern.
What changes when you require acknowledgment
With a standard popup notice, agents can usually dismiss the modal quickly.
With acknowledgment enabled, the notice becomes an intentional checkpoint:
Agents must tick a checkbox before the confirmation button becomes available
They can’t dismiss the popup just by clicking outside of it
You get more confidence the message was actually read, not accidentally closed
This is especially helpful for teams with high ticket volume, frequent handoffs, or rotating coverage.
Keep the message visible after the popup
For notices that matter beyond the first moment, you can also keep the same notice visible in the Sticky Notes sidebar after it’s acknowledged.
That way, the popup grabs attention, and the sidebar keeps the info easy to reference while the agent works the ticket.
Learn more
To review the available options (including when the popup appears, checkbox acknowledgment, and sidebar display), visit the Notices section in the Sticky Notes user guide.
Sticky Notes offers many more tools to keep ticket information visible and organized.
Visit the Sticky Notes product page to explore what else it can do.
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