Some tickets need extra attention. Maybe there’s a VIP handling rule, a security warning or a special approval requirement. Popup notices in Sticky Notes make sure agents see these details right away when they open the ticket, not after they’ve already taken action.
Popup notices appear front and center and stay there until the agent acknowledges the message. This keeps your workflow safe, consistent and clear for everyone on the team.
When popup notices help the most
• Approval needed before issuing refunds
• Known outages that impact customer expectations
• Internal notes for sensitive cases
• Rules for communicating with certain customers
• Priority handling for high value accounts
• Temporary product issues or workarounds
If a reminder will change how the agent responds, it deserves a popup.
How it works
Admins choose the message and when it should appear.
Conditions like tags, groups or ticket forms can trigger the popup at the right time.
For very important cases, you can add a checkbox so agents must confirm they’ve read it before moving on.
To see setup instructions, visit the Notices section in the Sticky Notes user guide.
Tips for making messages clear
• Keep the copy short and specific
• Focus on one action the agent should take
• Include a link or button if a process is required
• Review and retire old notices regularly
Popup notices protect both your customers and your team by preventing missed steps at the moments that matter.
Learn more
Sticky Notes offers many more tools to keep ticket information visible and organized.
Visit the Sticky Notes product page to explore what else it can do.
Ready to try it in your own Zendesk account?
Start a free trial on the Zendesk Marketplace.
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