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Lovely Views comparison with standard views

Below you'll find some of the main differences between Lovely Views and Zendesk's standard views interface. Lovely Views has all the features of standard views, plus lots more.

 

  Standard Views Lovely Views
Maximum number of views visible at once 12 Unlimited
Organize views into groups and sub-groups No Yes
Integrated search No Yes
Number of recent searches displayed No 10
Save searches for later use No Yes
Bulk edit tickets Yes Yes
Simple merge tickets Yes Yes
Advanced merge tickets No  Yes
Maximum number of tickets per page 15 or 30  Unlimited*
Sort tickets in a view using up to 3 columns No Yes
Customize how personal and ungrouped views are displayed No Yes
Enhanced ticket previews, that include all comments and additional information about tickets. No

Yes

Unread / read tickets indication and filtering

No

Yes

Bookmarking tickets No

Yes

Text wrapping option in view so text isn't truncated No

Yes

Various Dark Modes No

Yes

My ticket tabs view No

Yes

Current ticket activity view for admins and team leaders No

Yes

Home view feature to start on and easily return to your most used view No

Yes

Top bar view list for quick access to the views at any time No

Yes

Search views without having to go into the Admin Centre No

Yes

* For performance reasons, we recommend not setting 'tickets per page' higher than 200.

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