Lovely Views 4.5.1 is here, with a collection of improvements designed to make working through tickets faster and give teams more control over how information is displayed.
This release builds on the new workspace introduced in Lovely Views 4.5, with improvements across ticket preview, side viewer, AI conversation summaries, search and preferences.
See the information you need, without opening the ticket
Ticket preview and side viewer now give you more control over how much information you want to see.
A new More... option lets you expand the ticket details to see populated custom fields without leaving your view. Empty fields stay out of the way, making it useful when you just need a quick look at the current state of a ticket.
We've also added a new Standard (minimal) preview option for agents who prefer a lighter, faster preview with just the essentials.
Choose how you want to read comment threads
Not every team works through ticket conversations in the same way.
Lovely Views 4.5.1 adds separate Compact comments thread settings for ticket preview and side viewer. You can keep the full conversation expanded where you want it, use the more compact thread for quicker scanning, or configure each area differently.
That means the preview can stay lightweight while the side viewer gives you the fuller conversation, or vice versa.
More control over AI conversation summaries
AI conversation summaries are useful when you need to understand a long-running ticket quickly, but teams should be able to decide how and when they're generated.
There's now a setting to turn automatic conversation summary generation on or off when tickets are opened in Ticket Preview or Side Viewer.
We've also improved how newly generated summaries are shared across Lovely Views, so once a summary is available, it appears more quickly wherever that ticket is displayed.
A faster side viewer
We've spent time smoothing out the experience of moving between tickets in side viewer.
Ticket information now appears more quickly as you move through a view, particularly when you've already opened a ticket during the session. Previously loaded information can be reused rather than making you wait for the whole ticket to load again.
We've also improved how preview and side viewer share and refresh comment information, making moving between tickets feel much more immediate.
Small controls that make a big difference
There are a few more useful additions in 4.5.1:
First and Play buttons can now be shown or hidden per view, so you can keep the view toolbar focused on the actions your team actually uses.
New search keyboard shortcuts make it quicker to jump straight into Seek without reaching for the mouse. Plus learn more about other shortcuts you can use via the new Admin > Keyboard shortcuts tab
Admin settings are now grouped into collapsible sections, making larger tab pages much easier to scan.
Help links in Admin settings now open the relevant guidance inside Lovely Views top bar app, so you can check something without losing your place.
We've also made a range of smaller performance, navigation, messaging and interface improvements throughout the app.
Try Lovely Views
Already using Lovely Views? Version 4.5.1 gives you even more ways to tailor the workspace to the way your team works.
If you haven't tried Lovely Views yet, you can start a free trial and see how much easier it is to manage, search and work through Zendesk tickets without being limited by the standard Views experience.
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