If your Zendesk views regularly run into the hundreds (or thousands), it’s easy for agents to spend more time scrolling and re-finding their place than actually working tickets.
Lovely Views makes long queues easier to work through by giving teams more control over three things that shape the day-to-day experience:
how many tickets you see at once
how the list is sorted
how quickly you can narrow the queue to what matters
Where this helps most
Teams usually feel the pain in the same moments:
backlog cleanups after a spike
morning triage when you're scanning for what matters
busy queues where you keep losing your place
“quick checks” that turn into a lot of scrolling
Lovely Views helps smooth out these moments by making ticket lists easier to scan and navigate.
See more tickets at once with Tickets per page
Lovely Views lets you increase how many tickets are shown per page. That sounds simple, but it changes the feel of a big queue immediately.
You can also give agents the ability to set their own preferred ticket count per view.
When agents can see more tickets on one screen, they can:
scan a larger portion of the queue without constant paging
compare tickets more easily during triage
move through backlog checks faster
Small adjustments like this can remove a surprising amount of friction from daily ticket work.
Make the list behave like your workflow with multi-sorting
In a real queue, one sorting rule usually isn’t enough.
Lovely Views supports multi-column sorting, allowing tickets to be grouped and ordered in ways that match how teams actually prioritize work.
Common setups include:
priority first, then last updated
status first, then ticket age
group first, then urgency
This makes it easier to surface the right tickets without needing to create dozens of extra views.
Narrow large queues quickly with filters
When queues grow large, scanning alone isn’t always enough.
Lovely Views lets agents quickly narrow the ticket list using filters such as status, requester, tags, satisfaction, assignee, or request date.
Instead of scrolling through hundreds of tickets, agents can quickly focus on the subset they need to review or act on.
Why this matters
Zendesk views are great for organizing work, but large queues can still feel heavy.
Lovely Views focuses on removing the small bits of friction that slow agents down throughout the day, making ticket lists easier to scan, sort, and work through.
For configuration details, see the Lovely Views user guide.
Try Lovely Views for free
Lovely Views gives agents more control over how they work inside Zendesk, especially when queues get large.
Explore all features with a free trial on the Zendesk Marketplace.
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