Most work with checklists happens directly inside Zendesk. But occasionally teams need a printable version - for audits, documentation, offline review, or sharing outside the support team.
Tickler makes it easy to generate a clean, printable view of a checklist from the ticket itself.
When teams use printed checklists
While most workflows stay digital, printing can be useful in situations like:
Compliance or audit records
Keeping a documented copy of completed stepsOperational handovers
Sharing a checklist with teams outside ZendeskQuality reviews
Reviewing completed tasks during internal assessmentsOffline reference
Situations where work needs to be reviewed away from the system
The printed version keeps the checklist structure clear and easy to read.
What the printed checklist includes
When a checklist is printed from Tickler, it captures the key details needed to understand what happened on the ticket:
The checklist title
The full list of tasks
Task completion status
Any notes or comments attached to tasks
This creates a simple record of the workflow that was followed.
Why teams find this useful
Even though Zendesk is the primary workspace, having the option to generate a printable version helps teams bridge digital workflows with real-world processes.
It’s particularly helpful in environments where documentation or approvals still happen outside the ticket system.
Learn more
For step-by-step instructions on generating a printable checklist view, see the Printing a list section of the Tickler user guide.
Try Tickler for free
Tickler helps Zendesk teams manage tasks, enforce workflows, and maintain visibility across every ticket.
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