Track checklist progress in Zendesk views with Tickler

A common question we hear is: Can I see checklist progress without opening every ticket?

Yes. Tickler can export checklist progress into Zendesk ticket fields, so you can surface progress directly inside Zendesk views and ticket lists.

What Tickler can show in Zendesk views

Tickler can export progress in two main formats:

• Progress text
  A readable summary like what’s next, what was last completed, or overall progress text

• Progress percentage
  A numeric completion value that’s easy to scan, sort, and report on

This is especially useful when you want agents to quickly spot:

• Tickets that are blocked because tasks are still pending

• Which tickets are nearly done and ready for a final push

• What the next step is, without opening the ticket

• Work that’s been handed over and needs clear status at a glance

Why teams use progress exports

Progress fields are a big win for:

• Triage teams that need fast visibility

• Call centers managing follow-ups across shifts

• Teams with repeatable workflows where “done” depends on tasks, not just ticket status

• Reporting setups where you want measurable completion data

For full setup details, refer to the Export progress section in the Tickler user guide.

Learn more and try it out

Visit the Tickler product page to learn how Tickler helps teams run consistent workflows inside Zendesk.

Start a free trial on the Zendesk Marketplace and see how much smoother checklist-based work feels with Tickler.

Begin free Tickler trial >