In busy Zendesk workflows, it’s easy to lose track of a ticket you were just in. You jump between tabs, answer a quick question, open a related user profile, then realize you need to go back to the previous ticket and it’s gone from view.
Quickie’s Activity tab is built for this exact problem. It gives you a fast way to get back to tickets you recently opened, so you spend less time searching and more time resolving.
A simple way to keep your context
The Activity tab brings recently accessed tickets into one place. It is especially useful when you are:
Switching between multiple conversations
Handling escalations that need quick check-ins
Reviewing a ticket, then coming back after investigating something
Picking up work after a break or meeting
Handing off tickets and needing to confirm what you last touched
Instead of relying on memory, browser history, or a view refresh, Activity keeps your recent work easy to return to.
Helpful for multitasking and handovers
Teams often use Activity to:
Keep track of open ticket tabs during a busy shift
Separate actively worked tickets from previously viewed ones
Reduce “where was that ticket again” moments
Confirm what was last reviewed before replying or escalating
It’s a small feature that removes a lot of friction in real support work.
Built for quick scanning
Activity is designed to stay readable even when your day is messy. You can search within the list and choose how much detail is shown so you can either scan quickly or open a ticket with more confidence.
For full details on Activity behavior and options, refer to the Activity section in the Quickie user guide.
Learn more and try it out
Visit the Quickie product page to learn how Quickie improves navigation, search, and ticket visibility inside Zendesk.
Start a free trial on the Zendesk Marketplace and see how much faster your workflow becomes with Quickie.
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