Support work rarely happens one ticket at a time. Agents jump between active conversations, follow-ups, and quick checks throughout the day. The challenge is staying oriented while switching contexts quickly.
Lovely Views adds dynamic navigation tools to Zendesk that help agents move between tickets and views without losing focus.
Why dynamic navigation matters in Zendesk
In a busy queue, agents often need to:
Switch between multiple tickets they’re actively working on
Keep key views or searches within easy reach
Return to the same set of tickets throughout the day
Standard Zendesk navigation works, but it’s largely static. Lovely Views builds on top of it with navigation designed for multitasking agents.
My Ticket Tabs: stay oriented across active work
My Ticket Tabs gives agents a live view of tickets they currently have open. Instead of relying on browser tabs or memory, agents can quickly see and return to tickets they’re already working on.
This makes it easier to:
Pick up where you left off after interruptions
Switch between conversations without losing track
Keep active work visible without cluttering the main views list
It’s especially useful for agents juggling several tickets at once.
Favorites: quick access to what matters most
Favorites let agents pin important views or searches so they’re always within reach. Rather than scrolling through long lists or reopening searches, agents can jump straight to their most-used views.
Favorites are:
Personal to each agent
Available wherever they work in Lovely Views
Designed to reduce navigation friction during busy shifts
Together with My Ticket Tabs, Favorites help create a workspace that adapts to how agents actually work.
How teams use this in practice
Support teams use My Ticket Tabs and Favorites to:
Move quickly between active tickets without losing context
Keep priority views and searches one click away
Reduce time spent navigating instead of responding
Support multitasking without overwhelming the interface
It’s about making Zendesk feel more responsive to real workflows, not changing how tickets are handled.
For configuration details, see My Ticket Tabs and Favorites in the Lovely Views user guide.
Try Lovely Views for free
Lovely Views enhances how teams navigate and manage tickets inside Zendesk, helping agents stay focused and efficient throughout the day.
You can explore all features with a free trial on the Zendesk Marketplace.
Start your free trial >
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