Zendesk views are great for day-to-day queue management. But once your workflow gets more specific, they can start to feel a bit rigid. That’s where saved Seek searches in Quickie come in.
Saved searches let you build a “view-like” list, but with more control over how results are filtered, sorted, and displayed.
Saved searches behave like views (but stay flexible)
In Quickie, a saved Seek search is a named, reusable search that you can come back to any time.
It also opens like a view, with a dedicated results list in the View tab, so it still feels familiar.
Instead of creating more and more views in Admin Center, you can use saved searches to keep complex workflows organized without cluttering your shared views list.
Use order, conditions, and columns together
Saved searches are powerful because you’re not just filtering tickets, you’re shaping the list to match how you work:
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Order: choose how results should be prioritized (for example, most recently updated, requested, or commented)
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Conditions: layer multiple filters so you’re only seeing the right slice of tickets
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Columns: control what information appears in the results so you can triage faster without opening every ticket
For complex workflows, that combo matters. It means your “view” can show exactly what your team needs to act on.
When saved searches outperform traditional Zendesk views
Saved searches are often the better choice when:
You’re handling complex filtering and want more control over how you build the search
You need a “view-style” list, but don’t want to create more shared views in Zendesk
You want different teams or roles to rely on different saved searches without reorganizing the main views list
You want results presented with specific columns that support fast triage and decision-making
A good rule of thumb: if you’ve ever thought “this view almost works, but I need it to be more specific,” that’s usually a saved search moment.
Want to learn more?
Saved searches are created in the Seek tab and appear alongside views in Quickie. If you’d like step-by-step details, you can find them in the Saved searches section of the Seek user guide. You can also check out the different types of searches you can use on Seek.
To explore how saved searches fit into Quickie’s broader approach to view management and ticket workflows, you can also check out the Quickie product page.
If you’d like to try it yourself, Quickie is available with a free trial via the Zendesk Marketplace.
> Start a 14-day free trial on the Zendesk Marketplace
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