Zendesk doesn’t include a built-in way for agents to privately save or follow tickets for later. Most teams work around this by keeping extra tabs open, creating personal notes or running the same searches again and again.
Lovely Views adds a simple bookmarking system that helps agents track important Zendesk tickets without changing statuses, adding tags or creating new views.
Why bookmarks matter
Agents often need to:
• Hold a ticket for later follow-up
• Keep an eye on complex conversations
• Build a personal list separate from team workflows
• Return to specific tickets quickly during a busy queue
Lovely Views gives agents a lightweight way to stay organized.
What bookmarks add inside Lovely Views
Bookmarks are private to each agent and available wherever they work. Key capabilities include:
• Bookmarking from ticket rows, previews or opened tickets
• A dedicated Bookmarks view that shows only your saved tickets
• Bulk bookmarking for cases that need batch review
• Clear visual indicators in lists so bookmarked items stand out
• Quick access from the top toolbar
These features help agents structure their day without touching shared views or ticket fields.
How agents use bookmarks in practice
With bookmarks, agents can:
• Keep a short list of tickets to revisit today
• Track complex issues that need a second look
• Save tickets during triage to come back to later
• Manage personal follow-ups without altering team processes
It’s a simple way to stay focused and reduce context switching.
For setup details, see Bookmarks in the Lovely Views user guide.
Try Lovely Views for free
Lovely Views gives agents more control over how they organize their work inside Zendesk.
You can explore all features with a free trial on the Zendesk Marketplace.
Start your free 14-day trial >
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