When it comes to workflows like onboarding, offboarding, or internal compliance, knowing exactly who completed each task (and when) is essential. Tickler’s activity history feature helps teams stay accountable with a detailed, time-stamped log built right into the checklist.
What the history panel shows
Click the View history button from an automatic checklist (or the clock icon from an ad-hoc or saved list) to open a panel showing a full timeline of activity, including:
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Task status changes (Done, Pending, Skipped)
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Task additions and deletions
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Checklist creation and removal
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The agent who made each change
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Timestamps for every action
The activity history panel is available for all list types: ad-hoc, saved, and automatic.
Filter or export with ease
If a ticket contains multiple checklists, the activity history panel shows all list activity by default. You can use the “Show records for” dropdown to filter by a specific checklist.
Need a copy for review or compliance? Click Print to export a clean summary of checklist activity - great for audits, handovers, or team reviews.
Here's how Tickler's history feature works in action:
What we're building next
We’re also developing additional features to make checklist tracking even more audit-friendly:
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Agent action logging
Completed tasks will show who ticked them off and when, directly beneath each task. -
Locked comments
Task comments will soon support a locked mode with timestamps to prevent changes after submission. -
New placeholders
These will let you surface agent-level activity in ticket fields or exports.
Ready to bring more accountability to your Zendesk checklists? Start your 14-day free trial with Tickler today.
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