Tickler » Release notes

v3.4.10 (3 Apr 2025)

What’s new?

• Export checklist data to custom Zendesk fields with export_progress, surfacing:
  Next task to be completed, Last completed task, Overall list completion percentage, Plain text summary of progress, HTML summary of progress, Progress without task statuses
• Implement placeholders like {{list.progress.text}} and {{all.progress.percentage}} to dynamically reflect the current state of checklists.
• Define a base configuration template with tickler_base_list for all lists to reduce redundancy and simplify setup.

Enhancements

• Automated field updates at the tasklist level: Set up actions at the list level, such as setting a field and placeholder when any task is completed.
• Automated updates to ticket comments: Enable automatic posting of updates to ticket comments when tasks are completed, skipped, or pending.

 

v3.4.9 (26 Mar 2025)

What’s new?

• Progress export now automatically formats field values; integer fields now round correctly

• List fields now support decimals

Enhancements

• Ticket tabs no longer re-download common data, improving performance

• Updated modals and refined automatic list chunk management

Fixes

• Resolved ticket submission errors from rounding issues
• Fixed modal connection hangs and duplicate list ticking
• Improved comment clearing behavior

 

v3.4.8 (18 May 2024)

Fixes

• Updated warning message for tickets with Prevent Solve enabled

 

v3.4.7 (28 Feb 2024)

Enhancements

• "Save list…" now only appears when the user field is set up, preventing unsaved shared list issues

Fixes

• Saved lists dropdown now supports search, keyboard navigation, and proper closing behavior

 

v3.4.6 (25 Jan 2024)

Enhancements

• Increased automatic list chunks from 30 to 60

 

v3.4.5 (19 Sep 2023)

Fixes

• Tasklist progress export now works correctly for ad-hoc lists using numeric or percentage formats.

 

v3.4.4 (15 Apr 2023)

Fixes

• New automatic lists now correctly display when tickets are updated by macros

 

v3.0.9

Enhancements

• Enhanced speed when managing multiple checklists

 

v3.0.7

What’s new?

• Migration to Zendesk v2 Framework
• Integration of Tickler PLUS functionality, allowing custom task lists on tickets

 

v3.0.4 Marketplace submission

Enhancements

• Increased capacity to save shared list data

Fixes

• Fixed issues distinguishing newly added saved lists based on existing ones

 

v3.0.3

Enhancements

• Improved resizing of app and tasks
• Better handling of unavailable user fields
• User guide updated with new features and screenshots

Fixes

• Corrected 'string/trim' JavaScript error when adding lists as ticket comments
• Fixed issue where updating the status for a task on a read-only list did not render the item's HTML correctly

 

v3.0.2 Marketplace submission

Fixes

• Fix for 'trim' JavaScript error when the user field is missing
• Correction of 'ticket.status' error when saving a ticket
• Resolved UI issues caused by missing user fields
• Fixed installation error due to manifest issue

 

v3.0.1

Fixes

• Resolved issues when Zendesk lacks ticket forms
• Adjusted vertical alignment of checkboxes in popup modals across browsers
• Fixed form change issues related to incorrect checking of LL Data field due to promise race conditions

 

v3.0.0

Enhancements

• Tickler now supports saving list progress to a secondary ticket field in human-readable format
• Achieved full compatibility with the new Zendesk App Framework (2.0)

 

 

v2.1.17

Fixes

• Minor bug fixes

v2.1.16

Enhancements

• Improved error message for missing data field

v2.1.15

Fixes

• Added more thorough escaping of user generated content

v2.1.14

Enhancements

• Saved lists are now sorted alphabetically instead of by the order they were added

v2.1.13

Fixes

• Bug fixes

v2.1.10

Fixes

• Fixed an issue where the app loads before the settings are ready

v2.1.9

Enhancements

• The drop-down of pre-built lists is updated in a more timely manner

v2.1.8

Enhancements

• Updated some of the text used in the modal screens.

v2.1.7

What’s new?

• Initial Plus release

v2.1.6

Fixes

• Last update broke the 'return to Tickler' feature

v2.1.5

Fixes

• Added more thorough escaping of user generated content

v2.1.4

Enhancements

• Admins now see all shared lists, regardless of group restriction
• Views with group restrictions are now displayed
• Fixes for Zendesk changing the routeTo API

v2.1.3

Enhancements

• Only reloads current list when returning to Tickler if a visible task has been updated or it's been 12 minutes

v2.1.2

• [improvement] Moved the dropdown menu to the right side of the screen
• [bugfix] If sorting a list or search results by clicking on a column title, the 'reset list order' link now is displayed
• [bugfix] Various style updates and fixes

v2.1.1

• [bugfix] Last update broke the 'return to Tickler' feature

v2.1.0

• [new] Tickler integration. When Tickler version 2.1.0 or higher is installed, you can load lists directly in Tickler.
• [internal] Updated the hierarchical list component
• [bugfix] Long list titles no longer overlap list counts

 

v2.0.7

• [internal] Updated the hierarchical list component

v2.0.6

• [improvement] 'fancy' list summaries are now enabled by default
• [improvement] Settings are now refreshed when you click the refresh button at the top of the left panel
• [improvement] Updated user guide

v2.0.5

• [improvement] Does a better job with the 'Light Agent' role
• [improvement] Improvements to the text and UI on the list merge modals
• [bugfix] Fixes to 'custom' list merging, including respecting the 'import nothing' option

v2.0.4

• [new] Added list merging feature
• [new] Added confirmation modals when deleting recent searches

v2.0.3

• [bugfix] Fixed telemetry
• [bugfix] Various fixes and improvements to the list listing (right pane)

v2.0.2

• [bugfix] Special deleted and suspended list views are now working
• [bugfix] Various fixes and improvements to the list listing (left pane)
• [bugfix] Various fixes and improvements to the list summary popup (comments, positioning, links)

v2.0.1

• [new] Now returns to Tickler after closing a list opened by Tickler
• [bugfix] Fix for incorrect sort by 'List updated' column, as well as other grouping and sorting issues

v2.0.0

• Renamed from "Tickler" to "Tickler PLUS" (will be renamed back to "Tickler" when it reaches v3.0)

 

v0.8.17

Enhancements

• New option for 'printing' checklists. Allows you to set 'add list as comment' as the default option

v0.8.16

Fixes

• Performance fixes for larger configurations

v0.8.15

Enhancements

• Performance improvement when using multiple tasklists

v0.8.13

Fixes

• Fixed "childViews is immutable" error

v0.8.12

Fixes

• For tasks applying macros that updated the comment field, now inserts HTML in "Rich Text" mode and plain text otherwise

v0.8.11

Enhancements

• Removed dependency on third-party library and various code improvements

v0.8.10

Fixes

• Fix for styling issue on IE11 + Windows 7

v0.8.9

Enhancements

• Styling updates

v0.8.8

Fixes

• Corrected 'string/trim' JavaScript error when adding lists as ticket comments

v0.8.7

Enhancements

• New setting to prevent the ticket apps tray from opening when there's a matching checklist

v0.8.6

Enhancements

• Added a progress meter for each task list
• Now allows filtered HTML in task list descriptions and comments
• Now preserves new lines in descriptions and comments when printing to comment in Markdown

v0.8.5

Fixes

• Fixed layout bug for task comments when they're inserted into a 'Rich Text' comment box

v0.8.3

Fixes

• More fixes and tweaks for print view and print to comments

v0.8.2

Fixes

• Fixes double ‘data field unavailable’ notices

v0.8.1

Enhancements

• Print your lists or add them as comments

 

v0.7.21

Fixes

• Fixed issue when applying macros that include the ticket subject in the comment

v0.7.20

Fixes

• Bug fix for decompression errors in settings that aren’t compressed

v0.7.19

Fixes

• General bug fixes

v0.7.18

Enhancements

• Enhanced support for settings split across multiple app setting fields

v0.7.15

Enhancements

• Ability to load task lists split across multiple app setting fields

v0.7.11

Fixes

• Fixed "childViews is immutable" error

v0.7.10

Fixes

• Corrected the macro application to also include the ticket subject

v0.7.9

Fixes

• Fixes for the onDone, onPending, and onSkip events to ensure they are recorded correctly

v0.7.8

Enhancements

• Improved management of configuration data stored in the data field