Change Log - Lovely Views

General Release v3.4.8 (14 Jun 2023)

Fixes

• Added missing translation.

v3.4.7 (9 Jun 2023)

What’s New?

• Shortcut key: press "x" to preview a ticket (along with key "v")

Enhancements

• Agent collision (AKA "Eyes") overhaul
• Bulk Merge reloads view upon completion
• Now reloads the current view on page refresh within 5mins. If the browser was closed longer than 5mins, home view will open instead.

Fixes

• Various fixes in Moment
• Embed ZAFv2 in itself rather than using Zendesk CDN version, to fix memory leak bug

v3.4.5 (2 May 2023)

What’s New?

• New setting to add Day of the week to all dates (not just recent dates)

Enhancements

• Further improvements in locale translation/date support

Fixes

• For some users, keeps returning to LV even though user has just opened a ticket from LV
• Refresh rate is constantly set at 3 mins even though it was set to lower in settings

v3.4.4 (24 Apr 2023)

What’s New?

"Don't change group" feature in bulk edit Assignee

Enhancements

Better support translations and dates based on locale

"Created" label changed to "Requested" in Preview

Sidebar view name hotspot increased for easier selecting

Preview comment rendering improvements

v3.4.3 (12 Apr 2023)

What’s New?

• Option for keeping assigned agents when assigning to a Group in bulk edit

v2.6.0 (21 October 2020)

What’s New?

• Agent collision “eyes” feature, indicates two or more agents simultaneously viewing the same ticket.
• Addition of two new views: 
  • “Current ticket activity” view will appear in the LV views list for Admins only. It lists all the tickets that are currently open by all of the agents.
  • “My ticket tabs” view will appear in the LV views list for all agents. It lists all the tickets that the current agent has open, including in other browser windows.

• “Open X” button appears (next to the bulk edit button) when tickets are selected in a view. Where “X” is the number of tickets selected by the agent. When clicked this will automatically open all the selected tickets.
  
• Ctrl/Cmd-Click on tickets in the view to open the tickets but return automatically to the view, effectively opening the tickets in the background.
  
• Introduction of a new icon set to identify the state of a ticket in relation to bookmarking tickets and agent collision.
  
• View search option on left pane (provides function to search views by keyword)
  
• Force return to LV setting option, which will always return the user to Lovely Views upon submit
  
• Show user avatars on Assignee and Requester view columns

Enhancements

• App Settings (aside from standard Zendesk role and group permissions) are now available via a GUI editor within the app itself that includes a backup and restore feature.  To access, click on the Lovely Views app icon on the Left Hand side navigation menu and go to: Menu (3 dots icon) -> About/Preferences...
  
• [upgrade] to latest NPM (nodeJS) version and libraries for enhanced security
  
• Improvement in return to Lovely Views algorithm to return users to Lovely Views  menu instead of Standard Views following submit action on ticket.
  
• Overall UI styling improvements
  
• Removed unnecessary loading of Lovely Views on Organisation Sidebar location
  
• Multi-select fields are now supported in Bulk Edit mode (due to the required Zendesk API now being made available)
  
• Add/remove/set for CC’s/Followers/Tags is now supported in Bulk Edit mode.
  
• Implemented 3 minute cache expiry on Ticket Preview Summary to replace never expire cache.
  
• Attachments now show in ticket preview pop-up
  
• Wrap mode feature (improves column widths)

Fixes

• Underlying translation engine updated to handle empty strings
• Due date group title issue when no due date set resolved
• Error resolved in time format display
• Bulk edit modal closed by user, before mass update is done in background

v2.5.6 (28 August 2020)

Enhancements

• Ticket summary popup will Refresh data after 3 mins

Fixes

• Prevent page jump when loading user avatar
• Disable notification when view auto reloads due to someone else updated a ticket / also space out reload wait time more if multiple tickets are updated in short time frame
• DE character encoding issue

v2.5.4 (17 August 2020)

• Keep focus on LV when background tab is closed
• Ctrl + Click
• Open X feature

v2.4.11 (27 May 2020)

• [bugfix] Double line break issue when running macro
• [bugfix] My views/all views state no longer saved upon next browser open

v2.4.10 (18 May 2020)

• Improved Problem/Incident linking in Bulk Edit
• [bugfix] on tag fields not saving value upon focusing out in Bulk Edit

v2.4.9 (6 May 2020)

• [bugfix] on assignee list that only shows groups without assignees in them

v2.4.8

• Change bookmarks button to icon on ticket sidebar
• [bugfix] "Next SLA Breach" sorting in main view and in custom order
• [bugfix] sorting issue on all ticket fields
• Ticker preview summary: indicate SLA paused stage
• New setting to enable Play features (i.e. either ZD Play, LV Play, or both)
• New settings to hide LV in ticket sidebar when not in LV Play mode
• [bugfix] "Go to Play" showing for Bookmarks view
• Minor change in layout and icon for LV Ticket Sidebar
• Add Form and Brand to ticket preview
• [bugfix] Bulk Editor: on ticket field option does not show when there is same group name
• [bugfix] Bulk Editor: for bulk editor does not load when there there are too many agents
• Improve app security by tightenning/removing all uneccessary data stored on browser by the app
• Enable custom groupby/order for personal views
• Improvement in 2nd sort by function (of custom order)
• Add Sort priority indicator
• Saved searches are not stored in user field so that they do not get deleted if user changes browser
• [bugfix] "Play" button available on home screen on app startup
• [bugfix] app does not wait for user data before processing which may show blank assignee field sometimes
• Add tooltip to folder count 

v2.3.4

• [improvement] Adjustments to 'return to Lovely Views' feature.
• [bugfix] Fixed translation error that sometimes prevented the ticket summary popup from working.
• [bugfix] All links on the ticket summary popup are now valid links. You can now right click then to open it a new tab/window.
• [bugfix] Fixed issue where the title in the right pane for personal views, also included the 'Misc' folder name.
• [bugfix] Various style fixes and improvements to the ticket summary popup and 'save search' dialog.

v2.3.3

• [new] Added new dropdown, so admins can switch between their views (based on view group restrictions) or all views.
• [improvement] The ticket summary popup now stays visible as long as the mouse is hovering over a ticket subject.
• [improvement] You can now search the assignee field on the bulk edit modal.
• [improvement] Bulk edit dialog now is uses more of the available screen real estate on larger monitors.
• [improvement] Improved error messages when a problem occurs while using the bulk edit dialog.
• [improvement] Style updates on ticket listing. Set min and max widths for ticket subject column, and columns with long text now wrap to multiple lines, rather than forcing the table wider. 
• [bugfix] Fixed invalid urls on ticket subjects. You can now right click on a ticket to open it a new tab/window.
• [bugfix] Fix for issue where HTML was being displayed unescaped when in a custom ticket field that was displayed as a column in a view.
• [bugfix] Fix for issue where Lovely Views wasn't always properly detecting when the agent should be returned to the app, after closing all tickets.
• [bugfix] Fixes for a few missing translations and translation errors on the ticket summary popup.
• [bugfix] Fixed missing translation error on app settings screen.
• [bugfix] On the standard merge modal, when you select a ticket from a search, the search box is now hidden.
• [bugfix] Fix for issue where the app icon in the nav bar wasn't being displayed properly when Zendesk is set to use a light accent color.
• [bugfix] Fix for ticket id being truncated on 'enhanced' ticket summary.

v2.3.2

• [improvement] Dropdown menus on views now respect actual agent permissions.
• [improvement] Makes improvements to how clicks and double-clicks are detected in the views panel.
• [improvement] Updated User Guide (added bulk edit, updated screenshots, etc).
• [bugfix] Fix for bulk edit comment not always being public/private when it should.
• [bugfix] Fix for issue where the "return to LV" feature was stacking event handlers.
• [bugfix] Correct permissions now applied to "suspended" view
• [bugfix] Removed "Edit Group by/Sort by" option from personal views.
• [bugfix] Fix for an issue where if a view is clicked on too soon after LV is initialized, it would cause an error.
• [bugfix] Fix for SLA "reply" label sometimes missing from popups.
• [bugfix] Fix for ticket type and checkboxes not being updated with bulk edit.
• [bugfix] Fix for clicking radio buttons on the "standard merge" modal not reseting the form.
• [bugfix] Fixes for problems where when views were set to group by certain date-based fields or custom checkbox fields, grouping didn't display properly.
• [bugfix] Fix for issue where when you ctrl-clicked on a group in the left panel, child folders weren't restored after a page reload.
• [bugfix] Fixed incorrect tooltip for menu button.

v2.3.1

• [internal] Moved custom ticket merge processing to background location.
• [internal] Moved hard-coded text to translations file.

v2.3.0

• [improvement] Bulk edit dialog now allows you to run macros on the selected tickets.
• [improvement] Added individual reset links for most inputs on the bulk edit dialog.
• [improvement] Bulk edit updates are now performed in the background. You can now safely close the dialog before the updates are complete.
• [internal] Fix to prevent JS error when localStorage is blocked or unavailable.
• [bugfix] Fix for issue where Lovely Views wouldn't open views from other apps if there are no views open
• [bugfix] Fix for 'JSON circular reference' error.

v2.2.5

• [improvement] Improvements to the "return to Lovely Views" feature.

v2.2.4

• [improvement] Larger bulk edit dialog.
• [improvement] Added "Go to Play" button for views.
• [improvement] Updated translations.
• [bugfix] Fix for search box where it would get pushed down on smaller screens.
• [bugfix] Menus now disappear when the control that triggered them loses focus.
• [bugfix] Fix for issue that caused the ticket summary popup to stay visible after it shouldn't be.
• [bugfix] Brackets around the requesters email on the ticket summary popup now display properly.
• [internal] Misc styling improvements.

v2.2.3

• [internal] Style improvement for paging links.
• [internal] "Per page" setting now has a lower and higher limit (5-200).
• [internal] Adjustments to ticket field caching.

v2.2.2

• [improvement] Default comment visibility on bulk edit is now determined by the 'Agent comments via web are public by default' option in the Zendesk ticket settings.
• [improvement] Added a new setting to force bulk edit comments to be internal by default.

v2.2.1

• [improvement] Much better support for Danish, Dutch, French, German, Italian, Spanish and Japanese.
• [bugfix] Fixes for sorting and grouping problems with non-English users.
• [bugfix] Fixes for bulk edit feature (ticket type and custom fields not being updated).
• [bugfix] Restored SLA coloring and other styling issues.

v2.2.0

• [improvement] Restored 'bulk edit' feature.
• [improvement] Now remembers the 10 most recent searches (instead of just 5).
• [bugfix] Fixes for agents not being returned to Lovely Views after closing last ZD tab.
• [bugfix] Delete button on bulk action toolbar now visible based on actual agent permissions.
• [bugfix] Standard merge 'search for ticket' now debounced properly.
• [bugfix] Fix for links to groups opening a blank browser tab.

v2.1.6

• [improvement] New setting to only allow ticket merging when all the requesters are the same.
• [improvement] Fixes and improvements to suspended ticket recovery.
• [bugfix] Fixed broken 'standard merge' button menu.

v2.1.5 

• [bugfix] Added more thorough escaping of user generated content.

v2.1.4

• [improvement] Admins now see all shared views, regardless of group restriction.
• [bugfix] Views with group restrictions are now displayed.
• [bugfix] Fixes for ZD changing the routeTo API.

v2.1.3

• [improvement] Only reloads current view when returning to LV if a visible ticket has been updated or it's been 12 minutes.

v2.1.2

• [improvement] Moved the dropdown menu to the right side of the screen.
• [bugfix] If sorting a view or search results by clicking on a column title, the 'reset view order' link now is displayed.
• [bugfix] Various style updates and fixes

v2.1.1

• [bugfix] Last update broke the 'return to Lovely View' feature

v2.1.0

• [new] Quickie integration. When Quickie version 2.1.0 or higher is installed, you can load views directly in Lovely Views.
• [internal] Updated the hierarchical views component
• [bugfix] Long view titles no longer overlap view counts

v2.0.7

• [internal] Updated the hierarchical views component

v2.0.6

• [improvement] 'fancy' ticket summaries are now enabled by default
• [improvement] Settings are now refreshed when you click the refresh button at the top of the left panel
• [improvement] Updated user guide

v2.0.5

• [improvement] Does a better job with the 'Light Agent' role
• [improvement] Improvements to the text and UI on the ticket merge modals
• [bugfix] Fixes to 'custom' ticket merging, including respecting the 'import nothing' option

v2.0.4

• [new] Added ticket merging feature
• [new] Added confirmation modals when deleting recent searches

v2.0.3

• [bugfix] Fixed telemetry
• [bugfix] Various fixes and improvements to the ticket listing (right pane)

v2.0.2

• [bugfix] Special deleted and suspended ticket views are now working
• [bugfix] Various fixes and improvements to the view listing (left pane)
• [bugfix] Various fixes and improvements to the ticket summary popup (comments, positioning, links)

v2.0.1

• [new] Now returns to Lovely Views after closing a ticket opened by Lovely Views
• [bugfix] Fix for incorrect sort by 'Requester updated' column, as well as other grouping and sorting issues

v2.0.0

• Renamed from "Lovely Views" to "Lovely Views PLUS" (will be renamed back to "Lovely Views" when it reaches v3.0)