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Change Log (for Lovely Views)

General Release v2.12.3 (1 March 2022)


  • Improved load time of Bulk Editor


  • When preview enhanced mode is not enabled there is a display issue with the user avatar
  • When macro action applies assignee without group, need to use default group
  • In Suspended view, standard agents cannot delete or recover


v2.12.1 (8 February 2022)

What’s New?

  • Unread/Read ticket indication 
  • Ticket Preview: new toolbar for quick updates of Delete, Spam, Unread/Read, Bookmark


  • Ticket Sidebar supports new resizable width feature
  • Ticket Sidebar: controller available for search view
  • Ticket Sidebar: new app settings to finer granularity of enabled features
  • New icons on bulk mode buttons
  • Deleted view: bulk restore and delete added confirmation
  • "Show only my views" now available to all agents that have permission (not just Admins)


  • Agent collision sometimes showing incorrect agent counter


v2.11 (7 September 2021)

What’s New?

  • Setting to open LV at startup
  • Allow agents to disable auto reload
  • Distinguish between old and new customer to apply corresponding "Default" settings
  • Customize subfolder positions
  • GUI editor allows agents to save settings for themselves


  • "Open X" rare stability issue
  • Home view on saved search issue
  • Ticket opened by LV sometimes does not return to LV upon ticket close
  • "Save as Home view" issue


v2.10 (21 July 2021)

What’s New?

  • CSV download of view names + counts 


  • On app startup, LV is frozen
  • Counts never showing


v2.9 (29 June 2021)

What’s New?

  • Bulk Editor should not show unavailable status
  • Keyboard navigation system extended in top bar
  • My ticket tabs folder added to top bar
  • View description shown for current view
  • Views lock downed  for Guided Mode
  • Saved searches and recent searches added to top bar


  • Top bar caching view tree
  • Sharing of data between preview and main view
  • Faster syncing of bookmarks between ticket and nav bar


  • Eyes: agent list keeps growing even though agent data was removed
  • View list issue when view has empty name for sub parent folder
  • Blank or 0 won't save in extra settings modal
  • Spinner stops spinning too soon on app start up


v2.8 (28 May 2021)

What’s New?

  • Agents can change "Tickets per page" specifically for themselves


  • Improved agent collision/"eyes" efficiencies
  • Email addresses made easier to read in Preview
  • Sorting tickets speed improved


  • America/Santiago incorrect display time
  • "take it" "Reset" positioning 


v2.7.4 (28 April 2021)


  • New settings in preferences now have "New" indicator next to them
  • Setting to disable/enable the ticket preview


  • Saved search folder does not auto expand on app startup
  • "Enable My ticket tabs" setting should be unrelated to Eyes toggle
  • Unwanted position of new My Profile folder (when it is set to bottom and Misc is disabled and at bottom)
  • Personal folder icon should only display for top level
  • Folder not working with Chinese characters


v2.7.3 (20 April 2021)


  • Subfolders having same name causes views display issue


v2.7.2 (16 April 2021)


  • Personal folder sometimes displays incorrectly (inside itself or under Misc)
  • Minor change in merge tag description
  • Preview popup sometimes have overflow content if device screen height is small
  • Optimization preventing unnecessary user API request for Preview popup


v2.7 (8 April 2021)

What’s New?

  • 4 new My Profile views
  • Views list has adopted Zendesk's new underlying method of view ordering


  • Ticket Preview now instant shows
  • Custom Merge enhancements
  • Export to CSV now not showing when not needed
  • "Go to view" option added to some special views


v2.6.4 (17 March 2021) 

What’s New?

  • Cache on Preview popup for faster load
  • Graceful Reload enhancements


v2.6.3 (9 March 2021)

What’s New?

  • Bulk Editor can now mass change Requester if enabled in settings


  • Enhancements to agent traffic graph
  • Some settings reorganised settings in preferences


  • Bulk Editor: when using apply macro with Group/Assignee it does not un-assign tickets as expected
  • Issue when localStorage/sessionStorage is unavailable
  • Avatar doesn't show sometimes in Preview popup 


v2.6.2 (28 January 2021)

What’s New?

  • Extra navigate by keyboard features
  • Darkmode
  • Agent traffic monitor
  • "Select all" feature: edit, delete, mark spam, recover, bookmarks, merge
  • Limit "Open X" to 50. Merge to 500.
  • Graceful refresh
  • Some minor bugfixes: view count not updated in title, user guide links, search does not have proper id to identify in LV for reference, lose sort setting on view reload etc.


  • Summary popup issue of old comments don't refresh
  • Date format issue
  • Follow-up ticket does not always showing comments in Preview


v2.6.0 (21 October 2020)

What’s New?

  • Agent collision “eyes” feature, indicates two or more agents simultaneously viewing the same ticket.
  • Addition of two new views: 
    • “Current ticket activity” view will appear in the LV views list for Admins only. It lists all the tickets that are currently open by all of the agents.
    • “My ticket tabs” view will appear in the LV views list for all agents. It lists all the tickets that the current agent has open, including in other browser windows.
  • “Open X” button appears (next to the bulk edit button) when tickets are selected in a view. Where “X” is the number of tickets selected by the agent. When clicked this will automatically open all the selected tickets.
  • Ctrl/Cmd-Click on tickets in the view to open the tickets but return automatically to the view, effectively opening the tickets in the background.
  • Introduction of a new icon set to identify the state of a ticket in relation to bookmarking tickets and agent collision.
  • View search option on left pane (provides function to search views by keyword)
  • Force return to LV setting option, which will always return the user to Lovely Views upon submit
  • Show user avatars on Assignee and Requester view columns


  • App Settings (aside from standard Zendesk role and group permissions) are now available via a GUI editor within the app itself that includes a backup and restore feature.  To access, click on the Lovely Views app icon on the Left Hand side navigation menu and go to: Menu (3 dots icon) -> About/Preferences...
  • [upgrade] to latest NPM (nodeJS) version and libraries for enhanced security
  • Improvement in return to Lovely Views algorithm to return users to Lovely Views  menu instead of Standard Views following submit action on ticket.
  • Overall UI styling improvements
  • Removed unnecessary loading of Lovely Views on Organisation Sidebar location
  • Multi-select fields are now supported in Bulk Edit mode (due to the required Zendesk API now being made available)
  • Add/remove/set for CC’s/Followers/Tags is now supported in Bulk Edit mode.
  • Implemented 3 minute cache expiry on Ticket Preview Summary to replace never expire cache.
  • Attachments now show in ticket preview pop-up
  • Wrap mode feature (improves column widths)


  • Underlying translation engine updated to handle empty strings
  • Due date group title issue when no due date set resolved
  • Error resolved in time format display
  • Bulk edit modal closed by user, before mass update is done in background


v2.5.6 (28 August 2020)


  • Ticket summary popup will Refresh data after 3 mins


  • Prevent page jump when loading user avatar
  • Disable notification when view auto reloads due to someone else updated a ticket / also space out reload wait time more if multiple tickets are updated in short time frame
  • DE character encoding issue

v2.5.4 (17 August 2020)

  • Keep focus on LV when background tab is closed
  • Ctrl + Click
  • Open X feature

v2.4.11 (27 May 2020)

  • [bugfix] Double line break issue when running macro
  • [bugfix] My views/all views state no longer saved upon next browser open

v2.4.10 (18 May 2020)

  • Improved Problem/Incident linking in Bulk Edit
  • [bugfix] on tag fields not saving value upon focusing out in Bulk Edit

v2.4.9 (6 May 2020)

  • [bugfix] on assignee list that only shows groups without assignees in them


  • Change bookmarks button to icon on ticket sidebar
  • [bugfix] "Next SLA Breach" sorting in main view and in custom order
  • [bugfix] sorting issue on all ticket fields
  • Ticker preview summary: indicate SLA paused stage
  • New setting to enable Play features (i.e. either ZD Play, LV Play, or both)
  • New settings to hide LV in ticket sidebar when not in LV Play mode
  • [bugfix] "Go to Play" showing for Bookmarks view
  • Minor change in layout and icon for LV Ticket Sidebar
  • Add Form and Brand to ticket preview
  • [bugfix] Bulk Editor: on ticket field option does not show when there is same group name
  • [bugfix] Bulk Editor: for bulk editor does not load when there there are too many agents
  • Improve app security by tightenning/removing all uneccessary data stored on browser by the app
  • Enable custom groupby/order for personal views
  • Improvement in 2nd sort by function (of custom order)
  • Add Sort priority indicator
  • Saved searches are not stored in user field so that they do not get deleted if user changes browser
  • [bugfix] "Play" button available on home screen on app startup
  • [bugfix] app does not wait for user data before processing which may show blank assignee field sometimes
  • Add tooltip to folder count 



  • [improvement] Adjustments to 'return to Lovely Views' feature.
  • [bugfix] Fixed translation error that sometimes prevented the ticket summary popup from working.
  • [bugfix] All links on the ticket summary popup are now valid links. You can now right click then to open it a new tab/window.
  • [bugfix] Fixed issue where the title in the right pane for personal views, also included the 'Misc' folder name.
  • [bugfix] Various style fixes and improvements to the ticket summary popup and 'save search' dialog.


  • [new] Added new dropdown, so admins can switch between their views (based on view group restrictions) or all views.
  • [improvement] The ticket summary popup now stays visible as long as the mouse is hovering over a ticket subject.
  • [improvement] You can now search the assignee field on the bulk edit modal.
  • [improvement] Bulk edit dialog now is uses more of the available screen real estate on larger monitors.
  • [improvement] Improved error messages when a problem occurs while using the bulk edit dialog.
  • [improvement] Style updates on ticket listing. Set min and max widths for ticket subject column, and columns with long text now wrap to multiple lines, rather than forcing the table wider. 
  • [bugfix] Fixed invalid urls on ticket subjects. You can now right click on a ticket to open it a new tab/window.
  • [bugfix] Fix for issue where HTML was being displayed unescaped when in a custom ticket field that was displayed as a column in a view.
  • [bugfix] Fix for issue where Lovely Views wasn't always properly detecting when the agent should be returned to the app, after closing all tickets.
  • [bugfix] Fixes for a few missing translations and translation errors on the ticket summary popup.
  • [bugfix] Fixed missing translation error on app settings screen.
  • [bugfix] On the standard merge modal, when you select a ticket from a search, the search box is now hidden.
  • [bugfix] Fix for issue where the app icon in the nav bar wasn't being displayed properly when Zendesk is set to use a light accent color.
  • [bugfix] Fix for ticket id being truncated on 'enhanced' ticket summary.


  • [improvement] Dropdown menus on views now respect actual agent permissions.
  • [improvement] Makes improvements to how clicks and double-clicks are detected in the views panel.
  • [improvement] Updated User Guide (added bulk edit, updated screenshots, etc).
  • [bugfix] Fix for bulk edit comment not always being public/private when it should.
  • [bugfix] Fix for issue where the "return to LV" feature was stacking event handlers.
  • [bugfix] Correct permissions now applied to "suspended" view
  • [bugfix] Removed "Edit Group by/Sort by" option from personal views.
  • [bugfix] Fix for an issue where if a view is clicked on too soon after LV is initialized, it would cause an error.
  • [bugfix] Fix for SLA "reply" label sometimes missing from popups.
  • [bugfix] Fix for ticket type and checkboxes not being updated with bulk edit.
  • [bugfix] Fix for clicking radio buttons on the "standard merge" modal not reseting the form.
  • [bugfix] Fixes for problems where when views were set to group by certain date-based fields or custom checkbox fields, grouping didn't display properly.
  • [bugfix] Fix for issue where when you ctrl-clicked on a group in the left panel, child folders weren't restored after a page reload.
  • [bugfix] Fixed incorrect tooltip for menu button.


  • [internal] Moved custom ticket merge processing to background location.
  • [internal] Moved hard-coded text to translations file.


  • [improvement] Bulk edit dialog now allows you to run macros on the selected tickets.
  • [improvement] Added individual reset links for most inputs on the bulk edit dialog.
  • [improvement] Bulk edit updates are now performed in the background. You can now safely close the dialog before the updates are complete.
  • [internal] Fix to prevent JS error when localStorage is blocked or unavailable.
  • [bugfix] Fix for issue where Lovely Views wouldn't open views from other apps if there are no views open
  • [bugfix] Fix for 'JSON circular reference' error.


  • [improvement] Improvements to the "return to Lovely Views" feature.


  • [improvement] Larger bulk edit dialog.
  • [improvement] Added "Go to Play" button for views.
  • [improvement] Updated translations.
  • [bugfix] Fix for search box where it would get pushed down on smaller screens.
  • [bugfix] Menus now disappear when the control that triggered them loses focus.
  • [bugfix] Fix for issue that caused the ticket summary popup to stay visible after it shouldn't be.
  • [bugfix] Brackets around the requesters email on the ticket summary popup now display properly.
  • [internal] Misc styling improvements.


  • [internal] Style improvement for paging links.
  • [internal] "Per page" setting now has a lower and higher limit (5-200).
  • [internal] Adjustments to ticket field caching.


  • [improvement] Default comment visibility on bulk edit is now determined by the 'Agent comments via web are public by default' option in the Zendesk ticket settings.
  • [improvement] Added a new setting to force bulk edit comments to be internal by default.


  • [improvement] Much better support for Danish, Dutch, French, German, Italian, Spanish and Japanese.
  • [bugfix] Fixes for sorting and grouping problems with non-English users.
  • [bugfix] Fixes for bulk edit feature (ticket type and custom fields not being updated).
  • [bugfix] Restored SLA coloring and other styling issues.


  • [improvement] Restored 'bulk edit' feature.
  • [improvement] Now remembers the 10 most recent searches (instead of just 5).
  • [bugfix] Fixes for agents not being returned to Lovely Views after closing last ZD tab.
  • [bugfix] Delete button on bulk action toolbar now visible based on actual agent permissions.
  • [bugfix] Standard merge 'search for ticket' now debounced properly.
  • [bugfix] Fix for links to groups opening a blank browser tab.


  • [improvement] New setting to only allow ticket merging when all the requesters are the same.
  • [improvement] Fixes and improvements to suspended ticket recovery.
  • [bugfix] Fixed broken 'standard merge' button menu.


  • [bugfix] Added more thorough escaping of user generated content.


  • [improvement] Admins now see all shared views, regardless of group restriction.
  • [bugfix] Views with group restrictions are now displayed.
  • [bugfix] Fixes for ZD changing the routeTo API.


  • [improvement] Only reloads current view when returning to LV if a visible ticket has been updated or it's been 12 minutes.


  • [improvement] Moved the dropdown menu to the right side of the screen.
  • [bugfix] If sorting a view or search results by clicking on a column title, the 'reset view order' link now is displayed.
  • [bugfix] Various style updates and fixes


  • [bugfix] Last update broke the 'return to Lovely View' feature


  • [new] Quickie integration. When Quickie version 2.1.0 or higher is installed, you can load views directly in Lovely Views.
  • [internal] Updated the hierarchical views component
  • [bugfix] Long view titles no longer overlap view counts


  • [internal] Updated the hierarchical views component


  • [improvement] 'fancy' ticket summaries are now enabled by default
  • [improvement] Settings are now refreshed when you click the refresh button at the top of the left panel
  • [improvement] Updated user guide


  • [improvement] Does a better job with the 'Light Agent' role
  • [improvement] Improvements to the text and UI on the ticket merge modals
  • [bugfix] Fixes to 'custom' ticket merging, including respecting the 'import nothing' option


  • [new] Added ticket merging feature
  • [new] Added confirmation modals when deleting recent searches


  • [bugfix] Fixed telemetry
  • [bugfix] Various fixes and improvements to the ticket listing (right pane)


  • [bugfix] Special deleted and suspended ticket views are now working
  • [bugfix] Various fixes and improvements to the view listing (left pane)
  • [bugfix] Various fixes and improvements to the ticket summary popup (comments, positioning, links)


  • [new] Now returns to Lovely Views after closing a ticket opened by Lovely Views
  • [bugfix] Fix for incorrect sort by 'Requester updated' column, as well as other grouping and sorting issues


  • Renamed from "Lovely Views" to "Lovely Views PLUS" (will be renamed back to "Lovely Views" when it reaches v3.0)
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