Quickie's Seek feature transforms how you search, making it easier than ever to locate tickets using custom fields. Whether you're working with dropdowns, text fields, or multi-selects, Seek simplifies the process, giving you a faster and more efficient way to handle complex ticket workflows.
Here’s everything you need to know about searching custom fields with Seek:
Q1: Can I search using custom fields in Seek?
Yes! Seek allows you to search tickets using custom fields like dropdowns, text fields, and multi-selects. These searches are designed to make finding the right tickets fast and straightforward.
Q2: How does Seek improve custom field searches compared to Zendesk’s native search?
Seek makes custom field searches more intuitive and user-friendly. For example, agents can select fields and values directly, avoiding the need for specific syntax or knowledge of field tags. It’s faster, easier, and designed for everyday use.
Q3: Can Seek support complex, multi-condition searches?
Absolutely. Seek lets you combine multiple conditions to create precise, detailed searches. This means you can layer custom fields, standard fields, and other criteria to tailor your search exactly to your needs.
Q4: Does Seek show custom fields in the search results?
Yes! Seek lets you display custom fields in your search results by selecting them in the Columns section. This ensures you see all the relevant details at a glance.
Q5: How does the "Show all" feature work in Seek?
The "Show all" feature helps you explore all available fields:
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Conditions: Shows all standard and custom fields you can use to filter your results.
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Columns: Lists all fields (standard and custom) you can include in the search results display, categorized for easy selection.
Looking for answers beyond custom fields?
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Visit Seek FAQs for comprehensive insights and additional tips.
Want to learn more?
- Read the Quickie user guide.
- Check out the Seek user guide.
- Or reach out to us at apps@lovestockleaf.com.
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