Bubbly FREE has been updated to ZAF v2 and will be released very soon. So there’s no need to apply for an extension.
As you’re no doubt aware, Zendesk has announced the removal of its v1 apps framework, which will happen on October 14, 2019. This means that after October 14, 2019, any apps installed in Zendesk Support that were built using version 1 of the Zendesk Apps framework (ZAF v1) will no longer function. You may also have recently received a notification from Zendesk advising that you can apply for a one-off extension until Feb 7, 2019 if you require more time to migrate.
Don’t worry, it’s not necessary for you to apply for the extension with regards to Bubbly FREE. We’ve ported the Bubbly FREE app to the v2 apps framework and it will be released well in advance of the October 14 deadline.
We’re also working on lots of new features that will be added to future versions of Bubbly. For example, we'll be adding the ability to save the conversation both globally and also within tickets, because there's a new feature coming where conversations can take place within tickets.
Bubbly will remain FREE! But in the future you will also have the option to upgrade to a paid tier with extra features.
Zendesk are bringing in multi-tier apps, that can have different pricing applied to them. So we’re planning to add a heap of new features to Bubbly in a paid tier. But all of the features you’re using today (and more to come) will remain in the free tier.
If you have any queries, please contact us at support.lovestockleaf.com and we’ll be happy to help!