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Announcement: Tickler FREE has been ported to the Zendesk v2 Apps Framework

Tickler FREE has been updated to ZAF v2 and will be released very soon. So there’s no need to apply for an extension. 

As you’re no doubt aware, Zendesk has announced the removal of its v1 apps framework, which will happen on October 14, 2019.  This means that after October 14, 2019, any apps installed in Zendesk Support that were built using version 1 of the Zendesk Apps framework (ZAF v1) will no longer function.  You may also have recently received a notification from Zendesk advising that you can apply for a one-off extension until Feb 7, 2019 if you require more time to migrate. 

Don’t worry, it’s not necessary for you to apply for the extension with regards to Tickler FREE.  We’ve ported the Tickler FREE app to the v2 apps framework and it will be released well in advance of the October 14 deadline.


We're committed to supporting and further developing Tickler FREE.

However, if you're looking for more capability, you have the option to upgrade to the Tickler app in the Zendesk marketplaceTickler is backwards compatible with FREE and the process to upgrade is seamless.  All of your old lists will still show, and will still be able to be updated in non-closed tickets.

Zendesk are bringing in multi-tier apps, that can have different pricing applied to them. So we’re planning to add a heap of new features to Tickler in the paid tier. But all of the features you’re using today in Tickler FREE (and more to come) will remain in the free tier.

If you have any queries, please contact us at and we’ll be happy to help!


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