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Announcement: Quickie PLUS replaces classic version of Quickie

1 Background

Thanks for being a loyal and valued customer of our Lovestock & Leaf apps for Zendesk, in particular Quickie.

As you are probably aware, Zendesk have confirmed that their legacy Apps Framework (ZAF v1) was sunsetted as of March 2018.

Zendesk has also announced that the v1 apps framework will be fully removed on October 14, 2019.

So, to continue the development and support of the Quickie app, we built a replacement version named Quickie PLUS, using Zendesk's new Apps Framework (ZAF v2).

No further updates can be made to ZAF v1 apps such as the old Quickie (from this point forward, we’ll refer to this app as Quickie Classic). For this reason, Quickie Classic has now moved to End of Life (EOL) effective immediately.

Our recommendation is to migrate to the new Quickie PLUS app available in the Zendesk marketplace. Quickie PLUS has been available since August 2018 and many Zendesk customers are already using it around the world. It has proven to be a stable and efficient app.  The app includes a 14 day FREE trial, so you can give it a road-test before you buy.

2 Ready to Upgrade Now?

Upgrade to Quickie PLUS >>

As one of our flagship apps, we have taken the opportunity to rebuild the app from the ground up in order to deliver a more reliable and higher performing app for our customers.  The rebuild will also allow us to add features more quickly, which will add more value to Quickie for customers moving forward. We've already included a bookmarking feature, with other new features for productivity and efficiency to come.

The price of the new Quickie PLUS app is 50 cents per agent per month. The app is now priced on a more realistic per agent basis and we’re confident that you’ll continue to get value from the app, despite the modest investment.  It also allows us to commit more resources for continued support of the app and its development.

3 Flexible Payment & Trial Options

As well as Zendesk’s monthly subscription option payable by credit card, we also have a number of alternative and flexible payment options to suit your specific needs.  If you’re unable to use a credit card to trial or buy an app or want an annual instead of a monthly plan, then we’ve got you covered. Check out our trial and payment options below for more details including:

  • Trial Apps without needing to use a Credit Card

  • Pay by Invoice using Bank Transfer or Credit Card on an Annual Plan

  • Custom pricing for Enterprise with large agent numbers

  • Frequently Asked Questions (FAQ's)

4 Get in touch!

If you have any questions or require assistance in the meantime, please do not hesitate to get in contact by submitting a support request via support.lovestockleaf.com

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Thanks for your business!

The Lovestock & Leaf Team.

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