1. App Install / Update
To install the latest version of the app, go to the Lovely Apps Installer page, fill in the License Key and follow the instruction on screen to proceed:
This is all you have to do, your app setting will remain the same.
If you don't have a License Key or have lost it, then contact our support:
2. Change Log
The app has the following changes:
- [New] We can now use parentNewTicker or parentExistingTicket in app config to automatic add tag to parent Fork ticket for reporting purpose. See app doc for more details.
- [bugfix] When agent A is viewing a ticket, and agent B creates a subticket at the same time for it. Agent A does not see the newly created subticket live. This is now fixed.
- [bugfix] On some browsers, the app does not have enough "height" to show full list of subtickets. This is now fixed.
- [bugfix] subtickets created with "copy fields" option sometimes loose text format. This is now fixed.
- [bugfix] when chosen to "Close Tab" upon creating subticket, the parent ticket does not list the newly created subticket until the subticket is reopen. This is now fixed.
- [bugfix] sometimes a child ticket is showing twice in the list
- [new] allow to copy brand and subject of the parent ticket when creating subticket (copy fields)
- [bugfix] sometimes parent ticket does not list child tickets
- [bugfix] when creating a subticket (copy fields), if tags are in the whitelist to copy over, the defaultTags don't come along
- [change] A freshly new version to be compatible with Zendesk App Framework (2.0)
- [bugfix] fix for "do not open app tray" setting
- [new] autofix missing child ticket
- [bugfix] fix missing "add subticket" button, because of Zendesk changes
- [new] enable/disable showing tag of auto-created sub tickets
- [new] auto Fork now can set form & ticket description
- [bugfix] fix on adding new subticket due to Zendesk changes
- [bugfix] fix default tags not applied to new ticket when copying existing fields
- [change] closed tickets are also counted as solved
- Fix for new subticket button goes missing on latest ZD
- Bug fix sometimes Fork field is showing
- Enable/disable showing tag of auto created sub ticket
- Allow auto creation of sub sub ticket by using tag fork_here
- Bug fix for when ZD hasn't loaded 'filter_tickets' styles into the page yet.
- Improved parallel creation of sub-tickets.
- Rewrite of sub ticket save to be more reliable.
- Improved telemetry