Smarter Notices, faster actions, and fewer interruptions.
Sticky Notes 2.14.2 helps agents catch important details, record acknowledgments, and take action without leaving the ticket.
With the latest release, you can:
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Show a Notice modal once per agent across all tickets, with the Notice appearing again when its content is updated
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Record an agent’s acknowledgment as a public or private ticket comment
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Display Notice modals while an agent creates a new ticket, including Notices triggered by requester or organization tags
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Create buttons that act as a macro, a link, or both, directly in the ticket editor
We’ve also improved syncing between the ticket sidebar and ticket editor, along with refinements to Pinned Comments, Logged Notes, Notice conditions, and object cloning.
Whether you’re sharing policy updates, warning agents about important customer details, or keeping essential ticket information close at hand, Sticky Notes helps your team see the right information at the right time.
Learn more about Sticky Notes and explore everything it can do for your Zendesk workflows.
Ready to make Zendesk easier for your agents? Try Sticky Notes for free today.
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