Sticky Notes for Zendesk - New ways to manage pinned comments

We've rolled out two handy updates that make it easier to work with pinned comments:

• Filter by pinned or unpinned – Two new options in the comment filter menu help you focus on exactly what you need.
  
  
   

• Show in thread – Hover over a pinned comment in the sidebar and click to jump straight to it in the thread, with a clear highlight so you won’t lose your place.
  
  

These changes are especially useful when working through long tickets or tracking multiple pinned comments.

If you have any questions or feedback, feel free to reach out to us - we’d love to hear from you!