We’re excited to share the latest updates and improvements to Sticky Notes! Here’s what’s new, plus some highlights from recent releases:
What’s new (v2.12.1 – Feb 2025)
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More flexibility with multi-installs: You can now install Sticky Notes multiple times in the same Zendesk instance. This means you can customize the app for different agent groups or add it to multiple spots in your ticket layouts.
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Side conversations in pinned comments: You can now pin side conversations—such as email threads, Slack messages, Microsoft Teams chats, or linked tickets—directly to your pinned comments list.
- Select from the filters list to display only the type of comments you’re looking for, making it easier to focus on relevant messages.
- Pin an entire side conversation for easy access to full discussions, or pin specific messages or replies within a thread to keep key details at hand.
Recent highlights you may have missed
- New Ticket Editor location (v2.11): Add Sticky Notes objects directly to the Ticket Editor for even more customization options.
- Improved error handling (v2.10): No more blocked ticket submissions due to app errors. You’ll also see clear messages if something needs your attention.
- Liquid parsing (v2.9): Add dynamic placeholders in tooltips and helper text for a more personalized experience.
- Smarter fields (v2.8): Fields automatically disable if already in use, and a multi-column layout makes it easier to see everything at a glance.
We’re always working to make Sticky Notes better for you! Your insights are crucial in helping us improve. Share your feedback or reach out to our support team at apps@lovestockleaf.com, or use the web form at Support: Lovestock & Leaf.
Thank you for being a valued part of our Sticky Notes community!
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