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Fork-Escalator Release Notes

1. App Install / Update

To install the latest version of the app, go to the Lovely Apps Installer page, fill in the License Key and follow the instruction on screen to proceed:

This is all you have to do, your app setting will remain the same.

If you don't have a License Key or have lost it, then contact our support:

2. Change Log

The app has the following changes:



  • [bugfix] Escalator: attachments in comments are not included correctly. This is now fixed.


  • [New] We can now use parentNewTicker or parentExistingTicket in app config to automatic add tag to parent Fork ticket for reporting purpose. See app doc for more details.


  • [bugfix] Sometimes escalated tickets do not show on list


  • [bugfix] On some browsers, the app does not have enough "height" to show full list of vendor tickets. This is now fixed.


  • [bugfix] The escalated tickets list does not show name for each ticket but always "vendor". This is now fixed.


  • [bugfix] subtickets created with "copy fields" option sometimes loose text format. This is now fixed.


  • [bugfix] when chosen to "Close Tab" upon creating subticket, the parent ticket does not list the newly created subticket until the subticket is reopen. This is now fixed.


  • [bugfix] fix requester placeholder (previously assignee data were populated in this placeholder)


  • [new] allow to copy brand and subject of the parent ticket when creating subticket (copy fields)
  • [bugfix] sometimes parent ticket does not list child tickets
  • [bugfix] when creating a subticket (copy fields), if tags are in the whitelist to copy over, the defaultTags don't come along


  • A freshly new version to be compatible with Zendesk App Framework (2.0)
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  • Avatar
    Ryan Nguyen

    New version 2.1.9 is now available to address several issues. Highly recommended to upgrade!

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