1. App Install / Update
To install the latest version of the app, go to the Lovely Apps Installer page, fill in the License Key and follow the instruction on screen to proceed:
This is all you have to do, your app setting will remain the same.
If you don't have a License Key or have lost it, then contact our support:
2. Change Log
The app has the following changes:
- [bugfix] Escalator: attachments in comments are not included correctly. This is now fixed.
- [New] We can now use parentNewTicker or parentExistingTicket in app config to automatic add tag to parent Fork ticket for reporting purpose. See app doc for more details.
- [bugfix] Sometimes escalated tickets do not show on list
- [bugfix] On some browsers, the app does not have enough "height" to show full list of vendor tickets. This is now fixed.
- [bugfix] The escalated tickets list does not show name for each ticket but always "vendor". This is now fixed.
- [bugfix] subtickets created with "copy fields" option sometimes loose text format. This is now fixed.
- [bugfix] when chosen to "Close Tab" upon creating subticket, the parent ticket does not list the newly created subticket until the subticket is reopen. This is now fixed.
- [bugfix] fix requester placeholder (previously assignee data were populated in this placeholder)
- [new] allow to copy brand and subject of the parent ticket when creating subticket (copy fields)
- [bugfix] sometimes parent ticket does not list child tickets
- [bugfix] when creating a subticket (copy fields), if tags are in the whitelist to copy over, the defaultTags don't come along
- A freshly new version to be compatible with Zendesk App Framework (2.0)