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Service Incident - Lovely Views - 16 April 2021

SUMMARY

On 16 April 2021 (AEDT), a bug was identified in the Lovely Views App affecting the UI display of view folders for agents.

POST-MORTEM

Root Cause Analysis

This incident was caused by a rendering/UI bug in the Lovely Views 2.7.2 and preview version 2.7.3e release in the scenario when more than one view folder had the same name.  The bug was a superficial display issue only that did not cause any issues with underlying data.

Resolution
The UI bug was fixed and released as part of version 2.7.3 and preview version (2.7.3e) on 20 April 2021.

Remediation Items

  1. Strengthen use case testing scenarios (includes creating an improved list of different folder/view situations and edge cases)
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