Thanks for being a loyal and valued customer of our Lovestock & Leaf apps for Zendesk, in particular Quickie.
As you are probably aware, Zendesk have confirmed that their legacy Apps Framework (ZAF v1) (https://support.zendesk.com/hc/en-us/articles/115004453028-Announcing-Sunset-Apps-Framework-v1) was sunsetted as of March 2018.
Zendesk has also now announced that the v1 apps framework will be fully removed on October 14, 2019.
So to continue the development and support of the Quickie app, we built a replacement version named Quickie PLUS, using Zendesk's new Apps Framework (ZAF v2).
No further updates can be made to ZAF v1 apps such as the old Quickie (from this point forward, we’ll refer to this app as Quickie Classic). For this reason, Quickie Classic will now be sunsetted on Feb 28 2019 and will no longer be useable.
Our recommendation is to migrate to the new Quickie PLUS app available in the Zendesk marketplace (https://www.zendesk.com/apps/support/quickie-plus/). Quickie PLUS has been available since August 2018 and many Zendesk customers are already using it around the world. It has proven to be a stable and efficient app. The app includes a 14 day FREE trial, so you can give it a road-test before you buy.
As one of our flagship apps, we have taken the opportunity to rebuild the app from the ground up in order to deliver a more reliable and higher performing app for our customers. The rebuild will also allow us to add features more quickly, which will add more value to Quickie for customers moving forward. We've already included a bookmarking feature, with other new features for productivity and efficiency to come.
The price of the new Quickie PLUS app is 50 cents per agent per month. The app is now priced on a more realistic per agent basis and we’re confident that you’ll continue to get value from the app, despite the modest investment. It also allows us to commit more resources for continued support of the app and its development.
Zendesk has the ability to restrict app permissions by Group and/or Role, so that you only have to pay for the agents that need to use the app. We also offer customers with large agent numbers a discount to move across to the updated app.
If you have any questions or require assistance in the meantime, please do not hesitate to get in contact by submitting a support request via support.lovestockleaf.com
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The Lovestock & Leaf Team.