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Release notes | Sticky Notes

General release v2.7  (28 March 2024)

What’s new?

  • Can make ticket field changes save on update instead of ticket submit

  • Brand, Ticket form, Roles & Groups can now all be used in hide/show conditions
  • HTML source code editor in settings RTEs

Enhancements

  • Various placeholders for satisfaction
  • Logged Notes display options
  • Message indicates when no objects are able to be shown
  • Give Notice objects names for easier management
  • Toggle whether or not live changes are shown in Notices

Fixes

  • Pasting text into Notice setting
  • Blue bar update indicator appearing in some situation when no update has occurred

 

 

v2.6.4 (8 January 2024)

What’s new?

  • Logged notes - new field type, many-records in one

  • Clone object to different location

  • Links to web pages can now added to Buttons

Enhancements

  • Buttons now hide when associated macro can't be run
  • Text boxes expandable in config
  • Increased history field max records
  • Support folders in drop-down field
  • RTE height grows as text lines are entered
  • New Dropdown component searchable and keys navigable

Fixes

  • Comparison operators < = > not working in all situations

 

 

v2.3.4 (17 March 2022)

What’s new?

  • Ability to force read-only field to show when empty
  • Ability to automatically save drafted multi-lines on Submit or block with confirmation

Enhancements

  • Optimize app layout for Zendesk's new horizontal resizing of the sidebar

Fixes

  • Non-RTE field has words broken to next line
  • History sometimes doesn't show multi-select changes properly

 

v2.3.3 (7 Dec 2021)

What’s new?

  • Ability to show mixed non-HTML and HTML content

Enhancements

  • Prevents use of system field keys for user/org objects

Fixes

  • When object is read-only and other factors are at play, default value is shown
  • Issue with org history being saved if changed from ticket
  • Notice does not show correctly for some HTML formats

 

v2.3.2 (25 Nov 2021)

Enhancements

  • Underlying adaptation to Zendesk's change to the app framework

Fixes

  • Notice text should always be HTML, disable HTML is redundant
  • Some modals do not close

 

v2.3 (17 Nov 2021)

What’s new?

  • Ability to auto-open Apps panel if a field is non-empty
  • Ability to display system user/org fields in tickets
  • Ability to display organization fields on user profile

Fixes

  • Notices should not show if having no content

 

v2.2 (7 July 2021)

What’s new?

  • Add the new object type, "Buttons", to run macros when clicked
  • Configure tag(s) to be auto-added to tickets when fields are non-empty fields and when pinned comments exist
  • Extra formatting tools in the RTE (Rich Text Editor) for multi-line fields
  • Embed images into the ticket and embed YouTube videos in the app

Fixes

  • App sizing issue when the icons are not loaded
  • Issue when user fields have same key as system fields
  • Handle field's max size reached
  • Helper text not showing in a specific situations
  • "Done" button issue for image paste/drag-drop

 

v2.1.19 (22 Jun 2020)

Fix:

  • Multiline field auto takes focus when Force Show setting is ON (other field types don't have this issue)

 

v2.1.18 (19 Jun 2020)

Fix:

  • Org field cannot be updated on t| location when org's change history feature is enabled
  • Menu to view change history never shows on o| u| location (so cannot see change history even if want to)
  • Light agents cannot edit fields on tickets created by themselves
  • Small styling fix on select comment popup

 

v2.1.16 (22 May 2020)

Fix:

  • Org override setting doesn't work due to different key between SN settings and main app
  • Simple text change to setting description

 

v2.1.14 (22 May 2020)

New:

  • Put red asterisk (with tooltip) next to the label of mandatory fields.
  • Global setting that allowing agents extra saving ability to org and user profile

 

v2.1.13 (18 Mar 2020)

Fix:

  • Popup text editor, small edge case issues

 

v2.1.12 (18 Mar 2020)

New:

  • Quickstart guide

Fix:

  • Fully prevent agent from attempting to edit org or user field that they don't have write access to
  • RTE on default value tweak
  • Fix on issue notification
  • Fix on Draft mode when editing profile issue in Big editor
  • Fix on big editor when saying No to discard causing editor to have display issue
  • Fix on user/org when changing tags cause no immediate affect on the app (e.g. notices do not show and need reload to see such notices) 
  • Changes notification edge case issues
  • Do not save org or user fields immediately but onBlur on ticket

 

v1.1.6 (22 Nov 2018)

New:

  • Show field history / field changes
  • Show highlighted tags if these tags exist on ticket
  • Telemetry implemented
  • Has draft mode for text editor (allow to discard changes)

Fix:

  • Date field value save/read bugfix
  • Checkbox field value fixed on user & org profile
  • Some improvements on app appearance

 

v1.1.1 (25 Sep 2018)

New:

  • Support all field types of Zendesk (except multi-select field)
  • Allow to put custom CSS into the app to customise app appearance
  • Show field description (the (i) icon of each field)
  • Now also runs on user profile and organisation profile

Fix:

  • Date picker does not show properly for date fields
  • Some improvements on app appearance

  

v1.0.6 (26 Jul 2018)

New:

  • Date field is fully supported
  • Allow to disable Rich Text Editor for text/multiline fields
  • Allow to defined extra config in the app settings

Fix:

  • Increase security to prevent XSS

 

v1.0.4 (15 Jun 2018)

New:

  • Tags field is fully supported

Fix:

  • Some minor fixes for app appearance

 

v1.0.2

Sticky Notes has been released to the marketplace.

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