Below you'll find some of the main differences between Lovely Views and Zendesk's standard views interface. Lovely Views has all the features of standard views, plus lots more.
Standard Views | Lovely Views | |
Maximum number of views visible at once | 12 | Unlimited |
Organize views into groups and sub-groups | No | Yes |
Integrated search | No | Yes |
Number of recent searches displayed | No | 10 |
Save searches for later use | No | Yes |
Bulk edit tickets | Yes | Yes |
Simple merge tickets | Yes | Yes |
Advanced merge tickets | No | Yes |
Maximum number of tickets per page | 15 or 30 | Unlimited* |
Sort tickets in a view using up to 3 columns | No | Yes |
Customize how personal and ungrouped views are displayed | No | Yes |
Enhanced ticket previews, that include all comments and additional information about tickets. | No |
Yes |
Unread / read tickets indication and filtering |
No |
Yes |
Bookmarking tickets | No |
Yes |
Text wrapping option in view so text isn't truncated | No |
Yes |
Various Dark Modes | No |
Yes |
My ticket tabs view | No |
Yes |
Current ticket activity view for admins and team leaders | No |
Yes |
Home view feature to start on and easily return to your most used view | No |
Yes |
Top bar view list for quick access to the views at any time | No |
Yes |
Search views without having to go into the Admin Centre | No |
Yes |
* For performance reasons, we recommend not setting 'tickets per page' higher than 200.
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