Submit a request

Support Centre

Compare Versions

Below you'll find the main differences between Zendesks' built-in views interface, Lovely Views Classic and Lovely Views PLUS.

NOTE: Zendesk is deprecating ZAF v1 on 14th Oct 2019, so Lovely Views Classic will be decommissioned then. 

  Built-in Views Lovely Views Classic (ZAF v1) Lovely Views PLUS
Maximum number of views visible at once 12 No limit No limit
Organize views into groups and sub-groups No Yes Yes
Integrated search No Yes Yes
Number of recent searches displayed N/A N/A 10
Save searches for later use No No Yes
Bulk edit tickets Yes Yes Yes
Merge tickets Yes Yes Yes
Advanced merge tickets No  Yes Yes
Maximum number of tickets per page 15 or 30   No limit* No limit*
Sort tickets in a view using up to 3 columns No Yes Yes
Customize how 'Personal' and ungrouped views are displayed N/A Yes Yes
Enhanced ticket previews, that include all comments and additional information about tickets. No No Yes

* For performance reasons, we recommend not setting 'tickets per page' higher than 100.

Have more questions? Submit a request