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Escalator Release Notes

Change Log

The app has had the following changes:

2.1.4

  • New: add support for "ticket.organization.name" placeholder
  • Bugfix: when the config is invalid the app is blank
  • Bugfix: placeholders are now working properly

2.0.2

  • A brand new version to work with new Zendesk App Framework (2.0)

1.0.7

  • Bugfix: The Escalator UI now prevents you from escalating closed tickets

1.0.6

  • Bugfix: Fix for error causes by "Automatic Answers" beta feature from Zendesk

1.0.5

  • Bugfix: Ensure tags for vendors are formatted correctly

1.0.4

  • Bugfix: Fix for missing app title

1.0.3

  • Bugfix: Missing translation error for title

1.0.2

  • Bugfix: JavaScript error when running without ticket assignee

1.0.1

  • Allows to inherit or set status

1.0.0

  • Allows to inherit custom fields, assignee, tags from parent ticket
  • Support placeholders in subject and comment

v0.6.2

  • Opens attachment in new window
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Comments

  • Avatar
    Ryan Nguyen

    Version 1.0.0 is now available with the support of inherit assignee, ticket fields, ticket tags as well as applying placeholders in subject and comment for the escalated ticket.

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