Lovely Views Release Notes

Change Log

The app has had the following changes:

v1.5.67

• [improvement] When a view is opened, all parents are expanded so it's visible in the left pane.
• [improvement] Non-admins can now delete tickets if they have role/user permissions to do so.
• [bugfix] Fix for view counts that show up as ‘~’ and never refresh.

v1.5.66

• [bugfix] Prevent race condition when switching to Lovely Views from other apps.

v1.5.65

• [improvement] Can now include a title with searches (searchtitle:'My Search').

v1.5.64

• [improvement] The current view or search results are now refreshed when switching to Lovely Views.
• [improvement] Removed minimum time between re-fetching search results. Previously if you re-ran a search within 30 seconds, you wouldn't get updated results.

v1.5.63

• [improvement] Support for additional languages (Danish, Dutch, French, German, Italian, Japanese and Spanish) for column headings and values.
• [bugfix] Fixed sorting issue for specific languages.

v1.5.62

• [bugfix] Deleted tickets are now available in their own special view, similar to Suspended tickets.

v1.5.61

• [bugfix] Fixed displaying counter issue caused by recent Zendesk updates

v1.5.60

• [bugfix] Fixed issue receiving "Page not found" error upon editing a view
• [bugfix] Fixed issue of not returning to Lovely Views after closing a ticket

v1.5.59

• [bugfix] Fixed issue where closing all tabs (tickets, users, etc) would leave you on a blank page instead of taking you back to Lovely Views.

v1.5.58

• [bugfix] Fixed issue where columns would disappear when updating grouping and sorting
• [bugfix] Can now sort by 'Next SLA Breach'
• [bugfix] Sorting and grouping for most views now matches up closer to the default view interface

v1.5.57

• [bugfix] Fixed bug for tickets with no subject. If a ticket has no subject, we now use the first part of the initial comment.

v1.5.56

• [bugfix] Fix for e.replace error

v1.5.55

• [bugfix] Fixed bug where the user data field wasn't being hidden.
• [bugfix] Fixed problem where some users would get a gray screen when trying to perform bulk deletes or joins.

v1.5.54

• [bugfix] Fixed problem where when clicking on suspended tickets, you'd get an error or a blank screen.
• [bugfix] Updated time library to fix JS error

v1.5.53

• [improvement] Refinements to how Lovely Views handles ticket changes. This is a follow-up to the 'refresh' bug that was fixed in v1.5.51.

v1.5.52

• [bugfix] Fix for 'auto-expand' bug. View groups should not auto-expand when there are other view groups (or sub groups) which happen to have same name

v1.5.51

• [bugfix] Fix for 'refresh' bug. After working on a ticket and returning to Lovely Views, Lovely Views didn't always display up to date information on that ticket.

v1.5.50

• [bugfix] If the call to get views failed, every subsequent call would display a fail warning, whether or not it actually failed.

v1.5.49

• [bugfix] When naming views, spaces around double colons are now removed, so "Group name::View" name is now treated the same as "Group name :: View name"

v1.5.48

• [bugfix] Fixed issue where views weren't always refreshing when tickets were updated.
• [bugfix] Fixed problem where 'Reset sort order' didn't work if you clicked it within 30 seconds of loading a view.

v1.5.47

• [bugfix] Better time and date formatting for non-English locales.

v1.5.46

• [bugfix] Fixed problem where ‘Show Descriptions’ was interferring with non-search views
• [bugfix] Removed dependance on unsupported APIs for various functions, including date formatting

v1.5.45

• [bugfix] Fixed missing search icons

v1.5.44

• [bugfix] Various fixes to search, ticket ordering, and view refreshing
• [improvement] Search now behaves more like other views

v1.5.43

• [bugfix] Various bug fixes and optimizations

v1.5.41

• [improvement] SLA times now appear in the ticket summary when you mouseover a ticket.
• [bugfix] SLA times have been adjusted to better mirror what the default views display.

v1.5.40

• [bugfix] Fix for changes ZD made to URL handling

v1.5.39

• [improvement] Re-organized ‘ticket save’ trigger to use Zendesk approved APIs

v1.5.38

• [bugfix] Fixes and improvements for sorting and grouping

v1.5.37

• [bugfix] Updated AJAX call to use newer API

v1.5.36

• [bugfix] Bugfixes and updated telemetry

v1.5.35

• [bugfix] Edit View and Clone View menu items are now hidden for non-admins

v1.5.34

• [bugfix] Fixed problems with advanced grouping and sorting.

v1.5.33

• [feature] You can now include ‘Personal’ views in the view groups. You also have the option of renaming it, or moving it to the top or bottom of the list.

v1.5.32

• [bugfix] View counts are no longer removed before checking for new numbers.

v1.5.31

• [feature] Added Shift+Click selection. Select a row, then Shift+Click a second row, and all the rows between the two are selected.

v1.5.30

• [feature] Improved date handling for ‘Next SLA Breach’ column

v1.5.29

• [feature] Better ticket previews

v1.5.28

• [bugfix] Left pane would occasionally lose it’s styles

v1.5.26

• [bugfix] Switched to more efficient REST request

v1.5.20

• [bugfix] Loading problems fixed.

v1.5.19

• [bugfix] Search works again

v1.5.18

• [bugfix] Refresh view when a ticket is updated.

v1.5.17

• [bugfix] Delete many is an admin only feature.

v1.5.15

• [feature] Added nice representation for SLA tickets.

v1.5.14

• [bugfix] Removed confusing setting minRefreshTime.

v1.5.13

• [feature] Broadcasting system replaced with radar listening service.

v1.5.12

• [bugfix] Sanitized on hover popup from html.

v1.5.11

• [bugfix] Telemetry update message now disappears after an update.
• [bugfix] Lovely views now has the correct css and js loaded.

v1.5.9

• [bugfix] No longer DOM error when starting the app without being already on it.

v1.5.8

• [bugfix] Bulk edit mode working again after Zendesk’s API changes. More info…

v1.5.6

• [bugfix]: All groups permissions are now loaded properly

v1.5.1

• [feature] Search improvements
• [feature] Search within views
• [feature] Collapsible tree view