We’re excited to announce that our latest update is now live! This release builds on user feedback and is designed to improve your workflow, especially for agents using Zendesk's Guided Mode.
Here’s what’s new:
Option to disable "Return to Lovely Views"
- Allows agents to decide whether they automatically return to the Lovely Views main app after updating a ticket.
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When enabled, this setting prevents the automatic redirection back to the Lovely Views main app after ticket interactions, keeping agents in their current workflow context.
Disable "Return to Lovely Views" on Play
- Automatically unticks the “Return to Lovely Views” option when your agents use the Play function, eliminating the need for manual adjustment each time.
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This setting is available only when the above “Option to Disable 'Return to Lovely Views'” is enabled.
Setting up the new features:
Activate the "Option to disable 'Return to Lovely Views'":
- Navigate to Menu > Preferences > General in Lovely Views.
- Locate and enable "Option to Disable 'Return to Lovely Views.'" Activating this setting is essential to access the additional "Disable 'Return to Lovely Views' on Play" feature.
- Click Save.
Toggle on "Disable 'Return to Lovely Views' on Play":
- Once the above option is activated, you’ll see an additional setting titled "Disable 'Return to Lovely Views' on Play."
- Turn this setting on to ensure seamless navigation during Play mode, keeping your agents focused on the next ticket without returning to the Lovely Views main app.
- Click Save.
We believe these new settings will significantly improve the usability of Lovely Views, particularly for Guided Mode users.
Enhanced auto-refresh for smaller views
Another update is that views with fewer than 1,000 tickets now refresh according to the auto-refresh rate you set (as fast as every minute). For larger views, refresh intervals continue to follow Zendesk’s API limits and caching behavior.
We’re confident these improvements will make your experience smoother and more intuitive. As always, your feedback is welcome through our support channels support@lovestockleaf.com or via the Support form.
Enjoy the enhanced workflow!
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