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Lovely Views PLUS Release Notes

Change Log

General Release Version: 2.6.0 (21 October 2020)

What’s New?

  • Agent collision “eyes” feature, indicates two or more agents simultaneously viewing the same ticket.
  • Addition of two new views: 
    • “Current ticket activity” view will appear in the LV views list for Admins only. It lists all the tickets that are currently open by all of the agents.
    • “My ticket tabs” view will appear in the LV views list for all agents. It lists all the tickets that the current agent has open, including in other browser windows.
  • “Open X” button appears (next to the bulk edit button) when tickets are selected in a view. Where “X” is the number of tickets selected by the agent. When clicked this will automatically open all the selected tickets.
  • Ctrl/Cmd-Click on tickets in the view to open the tickets but return automatically to the view, effectively opening the tickets in the background.
  • Introduction of a new icon set to identify the state of a ticket in relation to bookmarking tickets and agent collision.
  • View search option on left pane (provides function to search views by keyword)
  • Force return to LV setting option, which will always return the user to Lovely Views upon submit
  • Show user avatars on Assignee and Requester view columns

Improvements

  • App Settings (aside from standard Zendesk role and group permissions) are now available via a GUI editor within the app itself that includes a backup and restore feature.  To access, click on the Lovely Views app icon on the Left Hand side navigation menu and go to: Menu (3 dots icon) -> About/Preferences...
  • [upgrade] to latest NPM (nodeJS) version and libraries for enhanced security
  • Improvement in return to Lovely Views algorithm to return users to Lovely Views  menu instead of Standard Views following submit action on ticket.
  • Overall UI styling improvements
  • Removed unnecessary loading of Lovely Views on Organisation Sidebar location
  • Multi-select fields are now supported in Bulk Edit mode (due to the required Zendesk API now being made available)
  • Add/remove/set for CC’s/Followers/Tags is now supported in Bulk Edit mode.
  • Implemented 3 minute cache expiry on Ticket Preview Summary to replace never expire cache.
  • Attachments now show in ticket preview pop-up
  • Wrap mode feature (improves column widths)

Fixes

  • Underlying translation engine updated to handle empty strings
  • Due date group title issue when no due date set resolved
  • Error resolved in time format display
  • Bulk edit modal closed by user, before mass update is done in background

2.4.11 (27 May 2020)

  • [bugfix] Double line break issue when running macro
  • [bugfix] My views/all views state no longer saved upon next browser open

2.4.10 (18 May 2020)

  • Improved Problem/Incident linking in Bulk Edit
  • [bugfix] on tag fields not saving value upon focusing out in Bulk Edit

2.4.9 (6 May 2020)

  • [bugfix] on assignee list that only shows groups without assignees in them

2.4.8

  • Change bookmarks button to icon on ticket sidebar
  • [bugfix] "Next SLA Breach" sorting in main view and in custom order
  • [bugfix] sorting issue on all ticket fields
  • Ticker preview summary: indicate SLA paused stage
  • New setting to enable Play features (i.e. either ZD Play, LV Play, or both)
  • New settings to hide LV in ticket sidebar when not in LV Play mode
  • [bugfix] "Go to Play" showing for Bookmarks view
  • Minor change in layout and icon for LV Ticket Sidebar
  • Add Form and Brand to ticket preview
  • [bugfix] Bulk Editor: on ticket field option does not show when there is same group name
  • [bugfix] Bulk Editor: for bulk editor does not load when there there are too many agents
  • Improve app security by tightenning/removing all uneccessary data stored on browser by the app
  • Enable custom groupby/order for personal views
  • Improvement in 2nd sort by function (of custom order)
  • Add Sort priority indicator
  • Saved searches are not stored in user field so that they do not get deleted if user changes browser
  • [bugfix] "Play" button available on home screen on app startup
  • [bugfix] app does not wait for user data before processing which may show blank assignee field sometimes
  • Add tooltip to folder count 

 

v2.3.4

  • [improvement] Adjustments to 'return to Lovely Views' feature.
  • [bugfix] Fixed translation error that sometimes prevented the ticket summary popup from working.
  • [bugfix] All links on the ticket summary popup are now valid links. You can now right click then to open it a new tab/window.
  • [bugfix] Fixed issue where the title in the right pane for personal views, also included the 'Misc' folder name.
  • [bugfix] Various style fixes and improvements to the ticket summary popup and 'save search' dialog.

v2.3.3

  • [new] Added new dropdown, so admins can switch between their views (based on view group restrictions) or all views.
  • [improvement] The ticket summary popup now stays visible as long as the mouse is hovering over a ticket subject.
  • [improvement] You can now search the assignee field on the bulk edit modal.
  • [improvement] Bulk edit dialog now is uses more of the available screen real estate on larger monitors.
  • [improvement] Improved error messages when a problem occurs while using the bulk edit dialog.
  • [improvement] Style updates on ticket listing. Set min and max widths for ticket subject column, and columns with long text now wrap to multiple lines, rather than forcing the table wider. 
  • [bugfix] Fixed invalid urls on ticket subjects. You can now right click on a ticket to open it a new tab/window.
  • [bugfix] Fix for issue where HTML was being displayed unescaped when in a custom ticket field that was displayed as a column in a view.
  • [bugfix] Fix for issue where Lovely Views wasn't always properly detecting when the agent should be returned to the app, after closing all tickets.
  • [bugfix] Fixes for a few missing translations and translation errors on the ticket summary popup.
  • [bugfix] Fixed missing translation error on app settings screen.
  • [bugfix] On the standard merge modal, when you select a ticket from a search, the search box is now hidden.
  • [bugfix] Fix for issue where the app icon in the nav bar wasn't being displayed properly when Zendesk is set to use a light accent color.
  • [bugfix] Fix for ticket id being truncated on 'enhanced' ticket summary.

v2.3.2

  • [improvement] Dropdown menus on views now respect actual agent permissions.
  • [improvement] Makes improvements to how clicks and double-clicks are detected in the views panel.
  • [improvement] Updated User Guide (added bulk edit, updated screenshots, etc).
  • [bugfix] Fix for bulk edit comment not always being public/private when it should.
  • [bugfix] Fix for issue where the "return to LV" feature was stacking event handlers.
  • [bugfix] Correct permissions now applied to "suspended" view
  • [bugfix] Removed "Edit Group by/Sort by" option from personal views.
  • [bugfix] Fix for an issue where if a view is clicked on too soon after LV is initialized, it would cause an error.
  • [bugfix] Fix for SLA "reply" label sometimes missing from popups.
  • [bugfix] Fix for ticket type and checkboxes not being updated with bulk edit.
  • [bugfix] Fix for clicking radio buttons on the "standard merge" modal not reseting the form.
  • [bugfix] Fixes for problems where when views were set to group by certain date-based fields or custom checkbox fields, grouping didn't display properly.
  • [bugfix] Fix for issue where when you ctrl-clicked on a group in the left panel, child folders weren't restored after a page reload.
  • [bugfix] Fixed incorrect tooltip for menu button.

v2.3.1

  • [internal] Moved custom ticket merge processing to background location.
  • [internal] Moved hard-coded text to translations file.

v2.3.0

  • [improvement] Bulk edit dialog now allows you to run macros on the selected tickets.
  • [improvement] Added individual reset links for most inputs on the bulk edit dialog.
  • [improvement] Bulk edit updates are now performed in the background. You can now safely close the dialog before the updates are complete.
  • [internal] Fix to prevent JS error when localStorage is blocked or unavailable.
  • [bugfix] Fix for issue where Lovely Views wouldn't open views from other apps if there are no views open
  • [bugfix] Fix for 'JSON circular reference' error.

v2.2.5

  • [improvement] Improvements to the "return to Lovely Views" feature.

v2.2.4

  • [improvement] Larger bulk edit dialog.
  • [improvement] Added "Go to Play" button for views.
  • [improvement] Updated translations.
  • [bugfix] Fix for search box where it would get pushed down on smaller screens.
  • [bugfix] Menus now disappear when the control that triggered them loses focus.
  • [bugfix] Fix for issue that caused the ticket summary popup to stay visible after it shouldn't be.
  • [bugfix] Brackets around the requesters email on the ticket summary popup now display properly.
  • [internal] Misc styling improvements.

v2.2.3

  • [internal] Style improvement for paging links.
  • [internal] "Per page" setting now has a lower and higher limit (5-200).
  • [internal] Adjustments to ticket field caching.

v2.2.2

  • [improvement] Default comment visibility on bulk edit is now determined by the 'Agent comments via web are public by default' option in the Zendesk ticket settings.
  • [improvement] Added a new setting to force bulk edit comments to be internal by default.

v2.2.1

  • [improvement] Much better support for Danish, Dutch, French, German, Italian, Spanish and Japanese.
  • [bugfix] Fixes for sorting and grouping problems with non-English users.
  • [bugfix] Fixes for bulk edit feature (ticket type and custom fields not being updated).
  • [bugfix] Restored SLA coloring and other styling issues.

v2.2.0

  • [improvement] Restored 'bulk edit' feature.
  • [improvement] Now remembers the 10 most recent searches (instead of just 5).
  • [bugfix] Fixes for agents not being returned to Lovely Views after closing last ZD tab.
  • [bugfix] Delete button on bulk action toolbar now visible based on actual agent permissions.
  • [bugfix] Standard merge 'search for ticket' now debounced properly.
  • [bugfix] Fix for links to groups opening a blank browser tab.

v2.1.6

  • [improvement] New setting to only allow ticket merging when all the requesters are the same.
  • [improvement] Fixes and improvements to suspended ticket recovery.
  • [bugfix] Fixed broken 'standard merge' button menu.

v2.1.5 

  • [bugfix] Added more thorough escaping of user generated content.

v2.1.4

  • [improvement] Admins now see all shared views, regardless of group restriction.
  • [bugfix] Views with group restrictions are now displayed.
  • [bugfix] Fixes for ZD changing the routeTo API.

v2.1.3

  • [improvement] Only reloads current view when returning to LV if a visible ticket has been updated or it's been 12 minutes.

v2.1.2

  • [improvement] Moved the dropdown menu to the right side of the screen.
  • [bugfix] If sorting a view or search results by clicking on a column title, the 'reset view order' link now is displayed.
  • [bugfix] Various style updates and fixes

v2.1.1

  • [bugfix] Last update broke the 'return to Lovely View' feature

v2.1.0

  • [new] Quickie integration. When Quickie version 2.1.0 or higher is installed, you can load views directly in Lovely Views.
  • [internal] Updated the hierarchical views component
  • [bugfix] Long view titles no longer overlap view counts

v2.0.7

  • [internal] Updated the hierarchical views component

v2.0.6

  • [improvement] 'fancy' ticket summaries are now enabled by default
  • [improvement] Settings are now refreshed when you click the refresh button at the top of the left panel
  • [improvement] Updated user guide

v2.0.5

  • [improvement] Does a better job with the 'Light Agent' role
  • [improvement] Improvements to the text and UI on the ticket merge modals
  • [bugfix] Fixes to 'custom' ticket merging, including respecting the 'import nothing' option

v2.0.4

  • [new] Added ticket merging feature
  • [new] Added confirmation modals when deleting recent searches

v2.0.3

  • [bugfix] Fixed telemetry
  • [bugfix] Various fixes and improvements to the ticket listing (right pane)

v2.0.2

  • [bugfix] Special deleted and suspended ticket views are now working
  • [bugfix] Various fixes and improvements to the view listing (left pane)
  • [bugfix] Various fixes and improvements to the ticket summary popup (comments, positioning, links)

v2.0.1

  • [new] Now returns to Lovely Views after closing a ticket opened by Lovely Views
  • [bugfix] Fix for incorrect sort by 'Requester updated' column, as well as other grouping and sorting issues

v2.0.0

  • [new] Initial release of Lovely Views PLUS
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